Station Assistant

1 week ago

Melbourne, Victoria, Australia VLine Full time

Station Assistant – Ballarat ( Permanent, Full-Time)

Permanent, Full-Time Job security, career growth, and great salary Gain a Cert 3 in Rail Customer Service

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

About the role

As the Station Assistant, you are integral to the success of V/Line's Customer Group.

You work alongside the Services Officer and Services Manager to manage the facilities and provide customer service at the station.

The Station Assistant's primary responsibility is to provide exceptional customer service and assist passengers throughout their journey. This includes making announcements and providing assistance with bus replacements. You work as part of a cohesive station team, and their ultimate responsibility is to ensure the safety of all customers.

The Station Assistant is also responsible for maintaining the cleanliness and presentation of staff and customer facilities at the station.

This is a full-time, permanent position. You will be required to work on a 4-week rotating roster, which includes early starts (4:30 AM), late finishes (2 AM), weekends, and public holidays. There are also additional opportunities to pick up extra hours.

Key Accountabilities include:

Delivering excellent customer service and assisting customers with all aspects of their journey Making announcements and assisting with bus replacements Reserve Conductor Assistance with Buses Maintaining the presentation and cleanliness of the station, including staff and customer facilities Work collaboratively within the team and wider functions Ensure safety on and around the station, for customers, colleagues, and yourself

About you

Having experience in face-to-face customer service and working in an operational environment can be an advantage. It's also important to possess good situational awareness and demonstrate that safety is a top priority in the workplace.

Ideally, previous experience in rail or transport would be preferred. However, if you have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service, you may also be a good fit.

Our ideal candidate will possess the following:

Values Alignment: Demonstrated alignment to V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights Education: Successful completion of at least Year 10. Driver's License : Possession of a valid Victorian Driver's License. Computer Literacy : Strong computer skills and internet knowledge. Problem Solving : Proficiency in conflict resolution and problem-solving. Availability : 24/7 availability. Experience : Previous extensive experience in customer service and operational roles. Teamwork : Ability to work well within a team and foster a positive team culture. Communication : Effective verbal and written communication skills, adaptable as needed. Safety Focus : Strong commitment to safety. Travel : Willingness and ability to travel to other stations to provide service along the line.

In addition to free Myki travel, we offer:

Community impact – Make a genuine difference. Work in a role that connects Victorians, every day. Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity. Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation. Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers. Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

How to Apply

Apply now as advertising is closing soon Please use the 'Apply' button to submit your application, including a current resume.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, CAT 3 medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

This position is classified as a TRAINEE STATION STAFF ($ whilst completing a Certificate 3 in Customer Rail Operations in Melbourne, and On the Job training for 5-7 weeks. Upon successful completion of the training, this part-time position is then classified as STN/ASST C in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019.

Current employees are expected to remain in their role for a minimum of 12 months before applying to new positions within V/Line.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community. #LI-DNI

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