Client Liaison/intake Officer

6 months ago

Bendigo, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized In-Home Client Liaison/Intake officer for our new **Bendigo Office.**

**About You**:
This role is ideal for someone that loves to give people a great experience at every contact point. Someone that is looking to work for a progressive company. who would like to use their customer service skills to assist clients to navigate their way through in-home aged care services and disability services.

This is a client-faced position focused on customer service and the delivery of support services to clients. The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
- Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
- Rostering staff for clients and maintaining those rosters.
- Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience

**Mandatory Qualifications for this role**:

- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Type**: Casual

**Salary**: $40.33 - $43.00 per hour

**Benefits**:

- Company car

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Bendigo, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Alcohol and Other Drugs Intake Coordinator

    6 months ago

    Bendigo, Australia The Salvation Army Full time

    Number of Positions Available:1Start your career with The Salvation Army today!We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.ABOUT USThe Salvation Army is a Christian movement and one of...

  • Alcohol and Other Drugs Service Coordinator

    4 weeks ago

    Bendigo, Victoria, Australia The Salvation Army Full time

    About the RoleWe are seeking a proactive and values-driven individual to fill the role of Alcohol and Other Drugs Intake Coordinator. As part of our team, you will play a crucial part in providing an entry point to alcohol and other drugs services for people with AOD issues.This is a permanent, full-time position based in Bendigo, Victoria, offering a salary...

  • Intake Clinician

    7 months ago

    Bendigo, Australia Bendigo Health Full time

    Location: North West Region | Bendigo Job type: Not provided Organisation: Bendigo Health **Salary**: Salary not specified Occupation: Health and Allied Health, Medical and Nursing, Nursing Reference: 15326 **Calling**Registered Mental Health Nurses, Occupational Therapists or Social Workers looking to grow their career in Child and Adolescent mental...

  • Ndis Client Services Assistant

    3 weeks ago

    Bendigo, Australia My Village Carers Full time

    **NDIS Client Services Assistant** **Position Title**: NDIS Client Services Assistant **Location**: Bendigo Region, Victoria **Employment Type**: Part-time with opportunity for full time hours **Reports To**: NDIS Client Services Manager / Team Leader **Position Overview** The NDIS Client Services Assistant is a key role in supporting the administration...

  • AOD Service Entry Coordinator

    4 weeks ago

    Bendigo, Victoria, Australia The Salvation Army Full time

    OverviewThe Salvation Army is a leading provider of alcohol and other drug services in Australia, with a range of programs designed to support individuals and families affected by substance abuse.We are seeking a highly skilled and compassionate AOD Service Entry Coordinator to join our team in Bendigo, Victoria.About the RoleThis full-time position involves...

  • Disability Liaison Officer

    7 months ago

    Bendigo, Australia Bendigo Health Full time

    Location: North West Region | Bendigo Job type: Not provided Organisation: Bendigo Health **Salary**: Salary not specified Occupation: Facilities Management, Health and Allied Health, Hospitality and Tourism, Other, Property, Trades and Services, Medical Reference: 15730 **Work in an environment that offers**: - An opportunity to work with a leading...

  • Healthcare Client Liaison Specialist

    4 weeks ago

    Bendigo, Victoria, Australia Kieser Australia Full time

    About Kieser AustraliaWe are a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of experts is dedicated to providing the highest standard of care using science and evidence-based methods.Client Advisor Role OverviewThis is an exciting opportunity to join our new clinic in Bendigo as a Client Advisor. As a key...

  • Customer Support Officer

    2 months ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    Customer Support Officer **"It begins at Bendigo Bank"** **We've never been 'just a bank'. Just like you should never be 'just an employee'.** **We're united in our belief that in** **banking, better can be bigger, and together we're making it happen.** **About the opportunity** As a **Customer Support Officer,** you will support the business objectives...

  • Koori Liaison Officer

    3 months ago

    Bendigo, Australia Bendigo Health Full time

    **Work in an environment that offers**: - Support for career progression and development - A valued role supporting mental health and wellbeing of aboriginal children and adolescents involved with CAMHWS. - Excellent clinical exposure across a range of specialties **The Position** **Job Reference**: 1394 **Position Title**:Koori Liaison...

  • Therapeutic Day Rehabilitation Practitioner

    6 months ago

    Bendigo, Australia The Salvation Army Full time

    Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is a Christian movement and one of Australia’s largest and...

  • Customer Support Officer

    2 months ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    “It begins at Bendigo Bank” We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. About the opportunity As a Customer Support Officer, you will support the business objectives of the Bank in the...

  • Scheduling & Dispatch Officer

    7 months ago

    Bendigo, Australia Service Stream Full time

    Primary Location Bendigo - Maintenance Services Job Description Summary Responsible for the scheduling, coordination and dispatch of work to operational staff based on customer requirements, operational priorities, and availability of both internal and external resources. The Scheduling and Dispatch Officer will be the key interface between the Client...

  • Administrative Support Specialist

    4 weeks ago

    Bendigo, Victoria, Australia Workforce Extensions Full time

    We are seeking a highly motivated Administration Assistant to join our small and friendly team at Workforce Extensions Bendigo. As an on-hire, security and labour-hire provider to numerous businesses in the area, we offer a unique opportunity for someone with previous administration experience to take on various responsibilities.The successful candidate will...

  • L2p Support Officer

    4 months ago

    Bendigo, Australia The Salvation Army Full time

    Number of Positions Available: 1 Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is a Christian movement and...

  • Disaster Response Case Manager

    4 weeks ago

    Bendigo, Victoria, Australia Anglicare Victoria Full time

    Anglicare Victoria is seeking experienced Disaster Response Case Managers to join our team.About the RoleThis fixed-term position will support families impacted by flooding, working in a part-time capacity of 3 or 4 days per week. The successful applicant will be based at either Bendigo or Echuca and will work until June 30th, 2024.Salary PackageThe salary...

  • Direct Support Administration Officer

    3 weeks ago

    Bendigo, Australia Lifely Full time

    Job Ad Number: DSO1 - **_Do you want to love what you do and make a difference?_**: - **_Do you want to work for a successful, highly regarded and well-established local provider?_**: - **_If this sounds like you then this is your opportunity to tell us why you are the ideal applicant._**: Lifely supports people of all ages living with a disability. We...

  • Finance Officer

    6 months ago

    Bendigo, Australia Central Highland Rural Health Full time

    n exciting opportunity exists for a finance or administration generalist to join the team at CHRH to support the finance team in the areas of aged care finance, accounts payable, accounts receivable and supply. About the Role This position, within the Finance department, reports directly to the Finance Manager. The primary responsibility of the Finance...

  • L2p Support Officer

    7 months ago

    Bendigo, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Administration Officer

    6 days ago

    Bendigo, Australia Central Highlands Rural Health Full time

    **Details of Appointment**: Fixed-term 3 year (from date of appointment - June 2027), part-time position working 48 hours per fortnight. **Salary**: HS2 $33.79 per hour + superannuation **Role Statement** The role of the Administration Officer - Ambulatory Care Centre (ACC) is to provide administrative, clerical and reception services supporting ACC area...

  • Finance Officer

    6 months ago

    Bendigo, Australia Health Full time

    Location: North West Region | Bendigo Job type: Full time / 12 months Organisation: Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: VG/ Finance All Rounder required n exciting opportunity exists for a finance or administration generalist to join the team at CHRH to support the finance team in the areas of aged...