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Manager Information Communication Technology

1 month ago

Brisbane, Australia Energy and Water Ombudsman Queensland Full time

Develop Digital and IT strategies to support EWOQ to meet new and emerging needs to service our customers and members.
- Oversee and lead the design and implementation of technical solutions, ensuring alignment with best practices IM/ICT design and delivery frameworks.
- Manage and develop the IM and IT Service Delivery team, including capability and capacity management, coaching and professional development, needed to support effective delivery and optimal efficiency.
- Build and maintain strong business partnerships with key contracted service providers through excellent stakeholder management ensuring objectives are achieved, including strategic partner engagement.
- Provide expert advice, lead, develop and maintain Information Security strategies, policies and systems to reflect industry standards. Be responsible for ensuring security policies and procedures are adhered to.
- Organise, schedule and implement ICT tasks, projects and infrastructure to ensure Information Technology services meets the goals set out in EWOQ Strategic Plan.
- Utilise strong project management skills to lead and Manage IT related projects working with suppliers and internal project teams using contemporary project management mythologies
- Develop, implement and maintain Information Communication Technology policies, standards and procedures to meet the current and future needs of EWOQ.
- Ensure compliance with relevant legislation, standards, policies and procedures and effective corporate governance in collaboration with the Executive Management Team.
- Monitor and report on performance of systems and SLAs and continuously review and manage current and emerging risks with a clear focus on continuous improvement.
- Have strong expertise in managing telephony systems, CRM or case management systems, SharePoint together with a strong knowledge and experience in Microsoft 365 environment.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.

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