Operations Supervisor

4 days ago

Mulgrave, Australia Amazon Commercial Services Pty Ltd Full time

Experience with planning, performance metrics, and process improvement
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in logistics
- Ability to lift up to 23 kg, stand/walk during shifts lasting up to 12 hours, push and pull loaded carts, and be able to frequently push, pull, squat, bend, and reach

Operations Supervisors form an integral part of Amazon Logistics' Last Mile operations, contributing significantly to the team's dynamic growth. Operations Supervisors are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external stakeholders.

The RTS (Return To Station) Operations Supervisor primarily looks after the Return Operations of the Amazon Logistics Business, which involves meeting with Delivery Partners, deep diving undelivered packages, creating reports which help with Improving Delivery Success, and keeping the site ready for next day operations.

Please note the shift pattern is based on 4 days on and 3 days off including weekends.
**Typical working hours**: 12:30pm - 22:30pm, Wednesday to Saturday
A little flexibility is expected in this role due to the nature of the business

Key job responsibilities

**Responsibilities**:

- Track and report labor hours
- Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance
- Ensure successful area performance through tracking and reporting metrics
- Independently assess all aspects of associate work performance and provide timely and detailed feedback
- Participate in Operational Excellence initiatives
- Maintain a full understanding of workflow and daily production goals
- Review and update SOP’s as required
- Ensure work areas remain clean and are properly equipped
- Identify and address safety hazards within the work area, and participate in safety initiatives
- Coach associates on ways to work safely at all times
- Ensure all job injuries are reported timely in accordance with established policies and procedures
- Provide leave coverage for Shift Managers

Mulgrave, VIC, AUS
- Experience with data analysis
- Bachelor's degree in supply chain/logistics or related field
- Experience in warehouse operations
- Experience managing teams

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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