Ict Support Officer

3 months ago


Melbourne, Australia Melbourne Business School Full time

**Carlton location, ongoing Full-time permanent opportunity**:

- **Friendly, professional team environment**:

- **Work for Australia’s leading Business School**

At Melbourne Business School, our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked providers of business education within the Asia-Pacific region, to be the first choice of students and clients seeking award and non-award educational experiences, and to be esteemed globally as a leading supplier of academic and business research.

**The opportunity**

The Service Desk operates within the hours of 7:30am - 9pm Monday to Friday and Saturday and Sundays. This role in particular will be required to work 7.30 am - 3.30 pm Monday to Friday but may from time to time be expected to cover other hours.

**About you**

You will have demonstrated customer service experience with ability to consistently achieve satisfactory outcomes as well as a proven ability to effectively manage customer and stakeholder expectations. Some experience working with a ticketing system and exposure to support and fixing hardware issues including desktops, laptops and printers and basic networking and troubleshooting skills will be required.

**What’s on offer**

We value our people and ensure that we can reward you with more than just a salary. Our thanks to you includes:

- Competitive remuneration, including not-for-profit salary packaging options and generous parental leave provisions
- Hybrid and flexible work options
- Free gym membership, health and wellbeing programs and regular social events
- Access to world-class learning and development programs at a discounted rate
- A workplace that promotes diversity, collaboration, and new ideas in the heart of Melbourne's innovation precinct
- Working alongside talented and supportive colleagues who are passionate about innovation and creativity

***
**#LI-DNI



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