Ict Manager

4 weeks ago

Melbourne, Australia RTG Pty Ltd Full time

Here is an exciting opportunity for YOU to consider if you wish to be a part of a truly dedicated Team, where we work together with our customers to make a difference in the field of education, as one community_

We’re seeking an
**ICT Manager (Onsite)** to provide strategic and operational technology leadership that enhances teaching and learning within one of RTG's customers, a dynamic K-12 private school. This is a core leadership role within the school leading a team of RTG onsite staff as well as other remote RTG resources. You will be responsible for planning, including developing a well-thought-out roadmap, operational and project management, customer service, and people coaching and development.

**Why join us?**
- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture encourages being curious, open, and reflective and learning and helping others to learn.
- We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone’s views.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more.

**Key Responsibilities**:

- Work alongside the College’s senior management team to ensure that the technology environment best supports the learning and teaching objectives and goals of the College.
- Develop an annual technology roadmap and operating budget and monitor the implementation of the roadmap.
- Drive and manage projects and ensure successful delivery including ongoing support and training.
- Lead your team to deliver consistently superior customer service that is continuously improved.
- Implement and manage operational procedures for the management of all technology.
- Lead the team to meet the SLAs and XLAs to outperform user expectations.
- Together with Security Consultant at RTG drive improvement and focus on cyber security.
- Lead, coach, and develop your team and be an active participant in RTG training and best practice sharing.

**About YOU**

We would like to hear from people with exceptional stakeholder engagement skills and the desire to exceed customer expectations. You will bring with you:

- Experience and knowledge of end-to-end IT support functions including service desk ticketing and escalations
- Experience managing the provision of ICT support services
- Broad background and knowledge of end-to-end ICT support functions including Mail (Outlook/Exchange), Teams, Share point, systems administration, enterprise security, back-ups, LAN/WAN migrations, web, VOIP (Voice over IP), etc
- Understanding of cloud-based delivery platforms and services such as MS Intune, Microsoft Office 365, Azure, and Google for Education
- Problem management skills and the ability to ensure technical problems are managed effectively
- Experience with project management or Microsoft/Mac implementations
- Experience working for a managed services provider is preferred but not essential

**About Reflex Technology Group**

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome. Our focus is on people and what they want to achieve and then how we can collaboratively develop a plan forward.

BECOME PART OF OUR DYNAMIC TEAM AND HELP US DRIVE STRATEGIES, SOLUTIONS, AND SUPPORT THAT ENSURE OUR CUSTOMERS HAVE THE ULTIMATE TECHNOLOGY EXPERIENCE

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