Claims Consultant

2 weeks ago

Melbourne, Australia Marsh Full time

**Claims Consultant - Power & Energy**

**What can you expect?**

We’re looking for a professional and presentable Insurance Claims Consultant for this unique client focused role. You will provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. This role primarily involves claims for Property Damage, Personal Injury and Business Interruption.

**What is in it for you?**
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organization
- Work in a highly regarded team with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:
**Client and Broker Service**
- Meets service levels set out in Client Service Agreement or Claims Unit standards;
- Responds to queries from clients and brokers;
- Prepares routine and ad hoc reports including claims trends analysis;
- Prepares monthly, quarterly and/or annual claims reviews;
- Attends client meetings; Conducts training for clients as required.

**Claims Technical**
- Manages basic to moderately complex claims according to the Company’s processes and client agreements, liaising with the Major Claims Unit as required.
- Liaises with clients, insurers, claimants and external providers and maintains relationships with contacts;
- Interprets policy wordings; Analyses claims history data; Arranges/conducts investigations;
- Determines claim settlements for under-deductible claims.

**Claims Administration**
- Data entry of incident reports and processing of other claims related information in Clearsight;
- Prepares and sends routine correspondence and other documents using Company templates ;
- Prepares invoices as required for under-deductible accounts.
- Participate in peer review/ audit process.
- Participate in projects related to continuous improvement and efficiency of the Claims Team

**Claims Advisory**
- Drives the settlement negotiation process and negotiates on behalf of client;
- Acts as advocate for the client and determines commercial/technical responses to insurer’s denials of liability.

**What makes you stand out?**
- Dynamic with previous client facing experience
- The ability to remain calm under pressure and be able to work flexibly when required

**About Marsh**:
We are an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.
- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

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