Assistant Manager 2ic
2 weeks ago
Fantastic Culture & Strong Values
- Multifaceted team with a passion for excellence
- Career & Development Opportunities
**About the Role**
**What’s great about this role**:
- Mon-Fri 7am-5pm and every second Saturday
- A Professional & Positive Working Environment that is Continuously Evolving
- Excellent social events with a ‘work hard play’ hard mentality
- Ongoing training and development
**Duties**:
- Effectively negotiate and resolve any complaints, disputes or enquiries in relation to customers, suppliers and other interested parties that may arise in the normal course of doing business to restore and promote good public relations.
- Make decisions on adjustments, refunds, goods returned, customer cheques and customer service as required.
- To effectively manage the recruitment, training, development and individual performance of all sales and warehouse staff within the store.
- Maintain up to date knowledge of all products sold in the business.
- Initiate suggestions for improvement of the business.
- Ensure the entire store is kept clean and tidy and complies with OH&S standards.
- Maintain merchandise, fixtures, and fittings to be well presented at all times and ensure correct pricing is displayed.
- Ensure all staff is ready to commence work at the appropriate starting times and are well presented.
- Creating new business opportunities.
- Opening and closing the store.
- Actively involved in counter and phone sales.
- Communicating the day-to-day operations between the sales departments and the warehouse.
- Measure staff performance to achieve personal and team targets.
- Manage the control of fast and slow moving stock.
**Skills and Experience**:
- 2-3 years experience in service customer management
- 3-4 years in a similar 2IC role
- Be efficient in MS office suit
- Excellent verbal and written skills
- Good knowledge in management process
- Time management
- Well organised
- Must have problem solving skills
**How to apply**
**Job ID**:
TR12263A/1.0
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