Associate Analyst, Account Management

3 weeks ago

St Leonards, Australia Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Associate Analyst, Account Management (Mastercard 2024 Launch)

Associate Analyst, Account Management - DP+E

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.

Overview

Mastercard’s Associate Account Management roles are being recruited into our Digital Partnerships & Enables (DP&E), Financial Institutions (FI) & Retail & Commerce (R&C) Teams.

The DP&E team works with Mastercard’s fintech partners (including end-user FinTech’s and ecosystem enablers) and global digital merchant partners to create innovative solutions and drive growth.

The FI team works with Mastercard’s financial institutions partners across debit, credit, prepaid issuing, acquiring, new payment flows and payments technologies to identify new business opportunities and drive growth.

The R&C team works with Mastercard’s retail partners across key verticals, such as grocery, insurance, and fashion to drive growth.

In this ROLE you will:

- Influence account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations.
- Understand our and the customers’ strategic agenda, operational set up and capabilities, and identify opportunities to deliver against these objectives within the technical framework.
- Provides support to communicate innovations, technology and Mastercard product to customers.
- Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service. This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.
- Develop strong internal relationships and partner with multiple internal functions, including Product, Digital, Finance, Marketing, Customer Delivery and Gateway teams.
- Undertake analysis, research, and business planning, reporting trends and competitor intelligence to stakeholders.
- Build strong relationships with the customer at all levels.
- Participate in the sales pipeline management process.
- Manage tracking of contractual agreements and deliverables as required.
- Support the team on various strategic initiatives.

All About You
- Bachelors/Masters students graduating between Jan 2023 and Jan 2024
- Strong English communications skills, analytical and excellent problem-solving skills.
- Experience working in an Agile environment.
- Ability to present complex information and recommendations in an easily understood and impactful way.
- Experience in payments is an advantage but not a requirement.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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