Collection and Asset Recovery Specialist

2 days ago


Sydney, Australia Hatch Full time

** This role is at Tyro (not for Hatch)**

Hatch is supporting Tyro to find a great Collection and Asset Recovery Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Tyro.

**About the role at Tyro**

As the Collections and Asset Recovery Specialist, you are responsible for maintaining an acceptable level of recovered funds. You will be able to demonstrate case prioritisation and be expected to handle and resolve escalations related to collections and asset recoveries. To do so, you will work with your peers and other internal stakeholders, including assisting with the training of new team members and driving success through team collaboration. From time to time you will also help with ad-hoc reporting or project work within the Customer Solutions team.

Your primary responsibility is to oversee and action any funds and assets that need to be recovered from Tyro merchants. This will mean tasks including (but not limited to) contacting customers regarding their failed billing, processing Banking requests, recovering assets, handle incoming enquiries, and liaising with internal and external stakeholders to ensure that Tyro’s assets are prioritised in cases of liquidation or administration. You will also assist in providing ideas for process improvement and assist with any adhoc work required by the Customer Solutions leadership team, all with the aim to achieve our goal of delivering a best in industry customer experience

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Relationship Building and Management - Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Tyro.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location



  • Sydney, Australia Tyro Full time

    **Why work for us** We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome...


  • Sydney, Australia Angle Finance Full time

    Collections Specialist Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment,...


  • Sydney, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...


  • Sydney, Australia Angle Finance Full time

    We’re an Australian-based non-bank lender specialising in finance for primary assets including transport, construction, materials handling and earthmoving equipment. We also finance secondary and tertiary assets. We’re not a bank. That means we have the agility and flexibility to create new opportunities for Australian small businesses that want to...


  • Sydney, Australia Angle Finance Full time

    We’re an Australian-based non-bank lender specialising in finance for primary assets including transport, construction, materials handling and earthmoving equipment. We also finance secondary and tertiary assets. We’re not a bank. That means we have the agility and flexibility to create new opportunities for Australian small businesses that want to...

  • Collection Officer

    6 days ago


    Sydney, Australia S2M Full time

    Join a dynamic team - Competitive salary and benefits package - Convenient Sydney location with modern office facilities **About them**: Join a pioneering fin-tech company that is transforming the commercial debt recovery landscape. We leverage cutting-edge technology and innovative strategies to streamline and enhance the debt recovery process for our...


  • Sydney, Australia SB Recruitment Pty Ltd Full time

    **The Company..** This boutique financier has been a leader in their specific field for over 30 years and have developed a highly successful and consistently expanding organisation. Their products are competitive, their customer service is second to none and they partner with some of the largest, global automotive brands. Based in the Western Suburbs, they...


  • Sydney, Australia DLL Full time

    **Collections & Recovery Officer** As **Collections & Recovery Officer**, you will liaise with internal departments and external partners during the collection process. You will be responsible for adequate and timely collection of outstanding customer payments, in order to minimize costs, optimize returns whilst sustaining customer satisfaction. Find out...


  • Sydney, Australia SB Recruitment Pty Ltd Full time

    **The Company..** Market leading financial services company is searching for a collections or client services expert who has a passion for helping customers and delivering exceptional customer service. This is an outstanding opportunity to join a professional and friendly team where you can be recognized as an expert in your field. This organization is a...


  • Sydney, Australia DLL Full time

    **Your function**As **Collections & Recoveries Officer**, you will liaise with internal departments and external partners during the collection and recovery process. You will be responsible for **adequate and timely collection of outstanding customer payments**, in order to minimize costs, optimize returns whilst sustaining customer satisfaction. Find out...

  • Collections Officer

    2 days ago


    Sydney, Australia humm Full time

    **flexi**commercial is our Commercial business within **humm**group. Our Equipment Finance Commercial Collections team controls the end-to-end recoveries process. We take our job seriously, but also like to share our experiences and celebrate when a job is “well done”. In this role you will interact with people across the business, both internally and...


  • Sydney, Australia SB Recruitment Pty Ltd Full time

    **The Company..** This global asset finance company has been a leader in their field for over 50 years and is known for providing high quality products to the Australian market. With an excellent reputation across the sector, they are experiencing unparalleled growth and their Collections Division is searching for a highly experienced Collections Specialist...

  • Manager Process

    4 days ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Expressions of Interest - At Grade Mobility. Manager Process and Recoveries. Temporary up to 3 months, possible extension. Locations are flexible across NSW with hybrid working.** An exciting opportunity has arisen for an experienced Manager-Process and Recoveries to join the Fines & Debt division within Revenue NSW. Process & Recoveries is part of our...


  • Sydney, Australia Gallagher Full time

    **Your Role**: The Recoveries Specialist is responsible for managing a portfolio of claims whereby seeking reimbursement of claims costs against an at fault party or their insurer. With the opportunity to manage government related risk portfolios for, Emergency Services, Education, Police and Heath portfolios. In particular, this role focusses on liability...


  • Sydney, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Supportive and collaborative team and management! - Attractive bonus incentive scheme on offer! From a family-started company to an ever-growing leading national business of over 20 years, we’re committed to being the most respected national insurance risk and solutions services...


  • Sydney, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Supportive and collaborative team and management! - Attractive bonus incentive scheme on offer! Procare is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia. We...


  • Sydney, Australia humm Full time

    **flexi**commercial is our Commercial business within **humm**group. Our Equipment Finance Commercial Collections team controls the end-to-end recoveries process. We take our job seriously, but also like to share our experiences and celebrate when a job is “well done”. In this role you will provide general support to the Commercial Collections business...


  • Sydney, Australia Talent Web Full time

    Strong focus on health and wellbeing - Career potential with a growing company - grow with them! - Flexible working arrangements **Company Overview**: Australia’s leading finance specialists who operate nationally and are backed by some of Australia’s leading investors. **Role Overview**: My client is looking for a full-time Collections Specialist to...


  • Sydney, Australia Tyro Full time

    Why work for Tyro We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome teams...

  • Recovery Assistant

    4 days ago


    Sydney, Australia Allianz Australia Full time

    **Recovery Assistant | Multiple locations | 6 Months Contract** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...