Head of Tribe Data, Analytics

6 months ago

Sydney, Australia Qantas Airways Limited Full time

Challenge yourself to lead a high performing insights team at Qantas Loyalty
- Opportunity to work on a diverse portfolio within a digital, data-led business
- Permanent, full-time position based at our Mascot HQ

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.

The Head of Tribe Data, Analytics and Strategic Initiatives role leads the strategic insights and commercial performance analytics functions at a Tribe level within Qantas Loyalty. Each Commercial Tribe at Qantas Loyalty counts data & analytics as a critical competitive advantage, with this role being accountable for designing, delivering and evolving this capability for the specific business model and operations of the Tribe. This position leads the data and analytics strategy, roadmap and delivery for the largest commercial Tribes in the Qantas Loyalty business (e.g. Commercial Tribe, B2C Tribe) and is viewed as a part of the Tribe Leadership team (peer to Heads of Commercial and Marketing). This position sets the data and analytics roadmap and prioritises the pipeline of work to achieve the optimal commercial value outcomes. It is responsible for determining the Tribe’s data needs (breadth and accessibility) into the future, and for determining how these needs will be best met. It also leads how analytics is performed and governs its usage in decision making to ensure the work directly translates to value -either through improved decision-making, marketing outcomes or customer experience.

You’ll have:

- 12+ years of experience in analytics, commercial or customer
- Preferred Master’s in Marketing, Statistics, Computing, Commerce or related analytical field
- Deep expertise and experience across a wide range of analytical disciplines: Data science, Behavioural Analytics and Segmentation.
- Sophisticated people and influencing skills. Deep experience and expertise in: Inspiring and leading teams and building trust and effective working relationships, and exerting influence with executive and senior leadership.
- Deep problem-solving ability: Able to leverage deep technical expertise, commercial and strategic thinking, and ability to think laterally to inform solutions and ability to integrate inputs from a wide range of disciplines in designing a solution.
- Communication skills: Ability to communicate highly complex topics in a way that can be understood by less technical stakeholders
- Strategic planning and change management; Ability to set strategy, leveraging a deep understanding of business needs and external industry trends. Ability to design and govern complex project plans for the delivery of key strategic initiative
- Why Qantas?_
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _
We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts on shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices._
- _ We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Applications close on the 8th of September

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