Quality Control Officer

2 weeks ago

Melbourne, Australia Easygo Gaming Full time

**Kick It Up a Notch: Join Us for an Exciting Quality Control Role and Be Part of Building Something Special**

**What's in it for You**:
Come join our team and play a crucial role in ensuring our services maintain top-notch quality, reliability, and performance. As a valued team member, you'll get to develop and implement quality control processes, ensuring our platform always exceeds user expectations. This role offers a fantastic opportunity to make a real impact by enhancing processes and improving user experiences.

**Your Role with Us**:
As our Quality Control Officer, you'll be the driving force behind developing and maintaining quality standards and procedures for our platform's content, functionality and features. You'll keep a close eye on processes to catch any deviations from these standards, making improvements to boost efficiency and effectiveness. You'll also document quality control processes, conduct detailed harmful content investigations, create reports for management review, and identify and mitigate risks. Additionally, you'll ensure we comply with relevant laws and regulations, handle privacy mailbox queries, complaints, and requests, and analyze data to enhance decision-making and user safety.

**Who are we?**

We're not just another streaming platform though - We're a community of gamers, creators, and fans who are passionate about building something incredible together and we're already seeing the results of our hard work: our platform is quickly becoming one of the most dominant forces in the industry - In the first two months of launching we hit 1 million users and in just 10 months that number has jumped to 20 million

**What you will do**:

- **Developing Quality Standards**: Establishing and maintaining quality standards and procedures for content, features and user interactions on the platform. Maintain a control list and undertake quality assurance.
- **Monitoring and Evaluation**: Continuously monitoring and evaluating the quality of content, features and user interactions to ensure they meet established standards.
- **Process Improvement**: Identifying opportunities for process improvement to enhance the quality and efficiency of content moderation and other quality control processes.
- **Documentation and Reporting**: Maintaining documentation of quality control processes and preparing reports on quality performance and compliance for management review.
- **Risk management**: Identify risks and develop strategies to mitigate risks.
- **Compliance operations**: Ensure the platform complies with relevant laws and regulations related to user safety, data protection, and content moderation.
- **Compliance management**: Management of Privacy mailbox queries, complaints and requests to meet compliance requirements related to handling of personal data.
- **Data Analysis**:Analysis of data related to user behaviour, content moderation and safety incidents to identify trends and inform decision making.
- **Investigation**: Undertake investigations of issues and incidents to determine root causes and develop remedies.

***What you will bring**:

- Experience: 1+ years experience in a similar role.
- Experience conducting audits and inspections to ensure compliance with quality standards and regulatory requirements.
- Proficiency in data analysis tools and techniques to interpret data related to quality control and identify areas for improvement.

**Bonus points if you also have**:

- Knowledge of regulatory requirements and standards related to quality control, including industry specific regulations
- Undergraduate degree in Media, Communications, Arts or Science
- Interest or experience in live streaming and social media
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, & Intercom

**Some of the perks of working for us**:

- EAP access for you and your family
- A full-time barista who will make you coffee, tea and fresh juices
- Daily catered breakfast
- Free soup on Tuesday's
- Massage Wednesdays - we get professionals to do this
- Team lunches, plus happy hour in the office from 4pm
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Paid volunteer day
- Flexible working hours
- Help yourself drinks fridges and snack shelves

"We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant"

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

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