Full Time Receptionist

7 months ago

Clayton, Australia VetPartners Full time

We are looking for a full time Receptionist to join our team

As a Receptionist at South Eastern Animal Hospital you'll play a pivotal role in delivering exceptional client and patient care. The role is full-time, and we are happy to work with the successful applicant to help them achieve a great work-life balance.

**Key responsibilities include**:

- Execute, monitor, and lead all aspects of the reception.
- Ensure communication is effective.
- Customer service troubleshooting, including support for consulting and surgical bookings prioritising seeing urgent cases and/or deferring appointments when circumstances dictate.
- Assist in developing and implementing checklists for the various reception roles.
- Ensure the patient remains the focus at the core of all decision-making.
- Create an environment that maximises the fear-free experience of all patients.
- Provide support to veterinarians and nurses whilst always upholding the company values.
- Maintaining information in Ezyvet
- Assisting clients with pet insurance claims
- Assisting Veterinary Nurses and Veterinarians as required
- Greeting and managing clients and patients.
- Client and patient data management.
- Helping clients with OTC products such as flea, tick and worming treatments.
- Managing multiple incoming phone lines and directing calls
- Scheduling appointments and communicating booking requirements to clients
- Communicating patient arrivals and emergencies to clinical staff
- Finalising invoices, processing client payments and balancing the till.
- Maintaining a clean and presentable front of house
- Completing a variety of administration tasks

**About You**

We are seeking someone who shares our passion and vision of gold-standard patient care and providing an exceptional client experience.

We are seeking someone who is passionate about patient care, with the ability to provide a high level of veterinary service and share this skill and knowledge with others.

This position is perfect for you if you:

- Thrives in providing exceptional customer/patient service.
- Self-motivated, enthusiastic, positive, and dynamic.
- Smart and professional appearance.
- Open to continuous learning by improving performance, increasing own efficiency, initiating courses of action, and willingly take on new responsibilities.
- Can flex style, knowledge, solutions, and experience to the audience.
- Excellent interpersonal skills with the ability and confidence to liaise at a management level.
- Ability to work effectively independently and as a part of a team.
- Strong planning and organisational skills, both proactive and reactive.
- Able to manage numerous competing priorities and maintain a flexible approach.
- Punctual and reliable
- Ability to demonstrate a proactive common-sense approach to solving problems.
- Excellent verbal and written communication skills.
- Ability to manage a fast-paced, constantly changing business environment, responding efficiently to high-pressure situations.

**Skills Required**:

- Excellent attention to detail.
- An understanding and empathy for the important role animals play in people’s lives
- Ability to work both autonomously and as a collective.
- High levels of positive energy, motivation, and a passion for the brand.
- Ability to build relationships with internal and external parties.
- Exceptional written and verbal communication.
- Ability to be ‘hands-on’ as well as delegate where required.
- Effective time management and organisational skills with the ability to prioritise workload.
- Ability to work under pressure, mitigate risks and be solution-focused.
- Make informed decisions and respond with confidence to challenges from others.
- Develop and implement effective operational processes and procedures.
- Ability to analyze and understand commercial information to implement key business initiatives.
- Maintain information: Ezyvet and other online systems
- Data entry and file management

**Qualifications/Experience**
- Experience as a receptionist.
- Veterinary industry experience would be highly regarded.
- Experience with ezyVet is highly regarded but not essential.

If this sounds like you, and you would like to apply, please send your resume and cover letter to Jess

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