Level 1 Software Support Specialist

4 weeks ago


Coomera, Australia TLM Solutions Full time

**Key Responsibilities**:
As a Level 1 Software Support Specialist, you'll be at the forefront of our customer support efforts. Your role will involve:

- Troubleshooting and diagnosing basic software issues.
- Guiding customers through step-by-step problem-solving processes.
- Documenting all interactions, solutions, and issues in our CRM system.
- Collaborating with the development team to identify recurring issues and suggest software improvements.
- Providing clear explanations of software functionalities and features to non-technical users.
- Escalating complex or unresolved issues to the Level 2 Support team while maintaining open communication with customers.
- Contributing to the maintenance and updating of our knowledge base.

**Qualifications**:
We're looking for someone with:

- A passion for customer service and helping others.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and the ability to guide customers through solutions.
- Attention to detail and an organized approach to tasks.
- The ability to manage multiple tasks and prioritize effectively.
- A cooperative mindset to work collaboratively within a team.
- Experience with ticketing systems or customer support platforms is a plus.

**How to Apply**:
If you're excited about being a part of our team and making a meaningful impact, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience and your passion for customer support.

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: From $25.00 per hour

Expected hours: 24 per week

Schedule:

- No weekends

Ability to commute/relocate:

- Coomera, QLD 4209: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 22/09/2023
Expected Start Date: 03/10/2023



  • Coomera, Queensland, Australia TLM Solutions Full time

    Key Responsibilities:As a Level 1 Software Support Specialist, you'll be at the forefront of our customer support effortsYour role will involve: Troubleshooting and diagnosing basic software issues. Guiding customers through stepbystep problemsolving processes. Documenting all interactions, solutions, and issues in our CRM system. Collaborating with the...


  • Coomera, Queensland, Australia TLM Solutions Full time

    This is not an IT job and no IT skills are required. Someone with experience in administration, HR and/or payroll would be ideal.TLM Solutions is a time and labour management hardware and software technology provider. We are an innovative company that exists to optimise time, attendance and profits of its clients.The Software Support and Administration...


  • Coomera, Queensland, Australia Support Temps Full time

    Support Temps provides disability support workers to disability support services and NDIS participants in Northern NSW and the Gold Coast. We currently have several Contract Disability Support Worker positions vacant.This contract role can be structured to meet your existing commitments, with daytime, nighttime and weekend work available.ESSENTIAL CRITERIA...

  • Ride Operator Level 1

    2 weeks ago


    Coomera, Queensland, Australia Dreamworld Full time

    Ride Operator Level 1 (Slides) - Max-Term Casual(Requisition ID:015525)Description- $29.66/hour plus free entry and great discounts:- Casual Opportunities on offerDreamworld and WhiteWater World, the only place in the world where you can cuddle a koala one minute, then test your tonsils on some of the world's fiercest thrill rides and slides the nextOur...

  • Ride Operator

    3 weeks ago


    Coomera, Australia Dreamworld Full time

    **Ride Operator (Level 1) - Casual** **(**Requisition ID**:015879**)** **Description** - **Casual Opportunities on offer!**: - **Great benefits across Dreamworld, WhiteWater World and SkyPoint** Dreamworld and WhiteWater World, the only place in the world where you can cuddle a koala one minute, then test your tonsils on some of the world’s fiercest...

  • Ride Operator

    3 weeks ago


    Coomera, Australia Dreamworld Full time

    **Ride Operator (Level 1) - Casual** **(** **Requisition ID***: **015447** **)** **Description** - **Casual Opportunities on offer!**: - **Great benefits across Dreamworld, WhiteWater World and SkyPoint** - Dreamworld and WhiteWater World, the only place in the world where you can cuddle a koala one minute, then test your tonsils on some of the world’s...


  • Coomera, Queensland, Australia Support Temps Full time

    Support Temps provides disability support workers to disability support services and NDIS participants in the Gold Coast and Northern NSW. We currently have several Contract Disability Support Worker positions vacant.This contract role can be structured to meet your existing commitments, with daytime, night time and weekend work available.ESSENTIAL CRITERIA...


  • Coomera, Australia Support Temps Full time

    Support Temps provides disability support workers to disability support services and NDIS participants in the Gold Coast and Northern NSW. We currently have several Contract Disability Support Worker positions vacant. This contract role can be structured to meet your existing commitments, with daytime, night time and weekend work available. ESSENTIAL...

  • Ride Operator

    3 weeks ago


    Coomera, Australia Dreamworld Full time

    **Ride Operator (Level 1) - Seasonal Casual** **(** **Requisition ID***: **015547** **)** **Description** - **Casual Opportunities on offer!**: - **Great benefits across Dreamworld, WhiteWater World and SkyPoint** Dreamworld and WhiteWater World, the only place in the world where you can cuddle a koala one minute, then test your tonsils on some of the...

  • Ride Operator Level 1

    4 weeks ago


    Coomera, Australia Dreamworld Full time

    **Ride Operator Level 1 (Slides) - Max-Term Casual** **(** **Requisition ID***: **015525** **)** **Description** - **$29.66/hour plus free entry and great discounts!**: - **Casual Opportunities on offer!** Dreamworld and WhiteWater World, the only place in the world where you can cuddle a koala one minute, then test your tonsils on some of the world’s...

  • Male Support Workers

    2 weeks ago


    Coomera, Australia Home Caring Loganlea Full time

    Home Caring Loganlea is a NDIS registered service provider committed to creating a “People First” Culture. Home Caring Loganlea provides individualised, high quality and person centred supports in the Logan area. We are seeking a team of dedicated, people focused and caring Support Workers to assist our participant in the Coomera area on a 24/ 7 basis....

  • Home Care Worker

    1 month ago


    Upper Coomera, Australia KinCare Full time

    Home Care Worker - (1) - Gold Coast North - PPT - Entry Level Flexible work/life balance hours and shifts in Upper Coomera, QLD - PPT Award rate $. per hour + Super + Paid KM's + Phone Allowance Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment...

  • Home Care Worker

    4 weeks ago


    Upper Coomera, Australia KinCare Full time

    Home Care Worker - (1) - Gold Coast North - PPT - Entry Level Flexible work/life balance hours and shifts in Upper Coomera, QLD - PPT Award rate $. per hour + Super + Paid KM's + Phone Allowance Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment...

  • Male Support Workers

    2 weeks ago


    Coomera, Queensland, Australia Home Caring Loganlea Full time

    Home Caring Loganlea is a NDIS registered service provider committed to creating a "People First" Culture. Home Caring Loganlea provides individualised, high quality and person centred supports in the Logan area.We are seeking a team of dedicated, people focused and caring Support Workers to assist our participant in the Coomera area on a 24/ 7 basis....


  • Coomera, Australia Dreamworld Full time

    **Learning and Development Coordinator** **(**Requisition ID**:015838**)** **Description** **About us** Dreamworld is Australia’s favourite theme park, with rides, slides and wildlife all in one place on the Gold Coast - Australia's playground. SkyPoint is perched on level 77 of the Q1 Building, a sheer 230m above Surfers Paradise. SkyPoint is...

  • Support Worker

    3 weeks ago


    Coomera, Australia Home Care Australia Full time

    Join Our Team of Dedicated Care Workers at Homecare Australia Homecare Australia is a leading provider of in-home care services and we are currently seeking experienced and compassionate care workers to join our team. Our mission is to improve the quality of life for our clients by providing exceptional care in the comfort of their own homes. As a Care...

  • Property Manager

    5 days ago


    Coomera, Australia North GC Realty Full time

    Flexible hours / days. - Must have current QLD real estate licence, driver’s licence & reliable car. - Must be across current legislation and be able to work unsupervised - Propertyme software experience preferred but not essential. - Basic familiarity with outlook, excel, word etc would be beneficial. Position is working directly with business owners,...


  • Coomera, Australia Multicap Ltd Full time

    **About Your New Role**: As a vital member of our Critical Supports Services Team, you'll be assisting our customers with complex needs in Coomera. Your responsibilities will include creating an environment that champions quality outcomes, fosters collaboration among various stakeholders, and promotes continuous skill development within the Critical Supports...


  • Coomera, Australia KMA Business Solutions Full time

    Previous experience in a Public Accounting Firm is desirable but not essential - Sound computer skills and experience with MS Office is essential. - Desirable experience with accounting software which could include QBO XERO MYOB Handisoft - Excellent interpersonal skills to suit a professional office - Excellent communication skills both verbal and written -...


  • Coomera, Australia Multicap Ltd Full time

    **Exciting Job Opportunity: Join Our Critical Supports Team and Make a Real Difference!** Get ready for a career that rewards your dedication like never before! At Multicap, we’re thrilled to offer an exhilarating combination of penalty rates, including High Intensity Allowance, and Annual Salary Boosts, with each passing year of your dedicated service....