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Level 1 Software Support Specialist
2 weeks ago
Key Responsibilities:
As a Level 1 Software Support Specialist, you'll be at the forefront of our customer support efforts
Your role will involve:
- Troubleshooting and diagnosing basic software issues.
- Guiding customers through stepbystep problemsolving processes.
- Documenting all interactions, solutions, and issues in our CRM system.
- Collaborating with the development team to identify recurring issues and suggest software improvements.
- Providing clear explanations of software functionalities and features to nontechnical users.
- Escalating complex or unresolved issues to the Level 2 Support team while maintaining open communication with customers.
- Contributing to the maintenance and updating of our knowledge base.
Qualifications:
We're looking for someone with:
- A passion for customer service and helping others.
- Excellent communication skills, both written and verbal.
- Strong problemsolving abilities and the ability to guide customers through solutions.
- Attention to detail and an organized approach to tasks.
- The ability to manage multiple tasks and prioritize effectively.
- A cooperative mindset to work collaboratively within a team.
- Experience with ticketing systems or customer support platforms is a plus.
How to Apply:
If you're excited about being a part of our team and making a meaningful impact, we encourage you to apply.
Job Types:
Part-time, Permanent
Part-time hours: 24 per week
Salary:
From $25.00 per hour
Expected hours: 24 per week
Schedule:
- No weekends
Ability to commute/relocate:
- Coomera, QLD 4209: Reliably commute or planning to relocate before starting work (required)
Experience:
- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location:
In person
Application Deadline: 22/09/2023
Expected Start Date: 03/10/2023
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