Level 1 Software Support Specialist

2 weeks ago


Coomera, Queensland, Australia TLM Solutions Full time

Key Responsibilities:

As a Level 1 Software Support Specialist, you'll be at the forefront of our customer support efforts

Your role will involve:

  • Troubleshooting and diagnosing basic software issues.
  • Guiding customers through stepbystep problemsolving processes.
  • Documenting all interactions, solutions, and issues in our CRM system.
  • Collaborating with the development team to identify recurring issues and suggest software improvements.
  • Providing clear explanations of software functionalities and features to nontechnical users.
  • Escalating complex or unresolved issues to the Level 2 Support team while maintaining open communication with customers.
  • Contributing to the maintenance and updating of our knowledge base.

Qualifications:

We're looking for someone with:

  • A passion for customer service and helping others.
  • Excellent communication skills, both written and verbal.
  • Strong problemsolving abilities and the ability to guide customers through solutions.
  • Attention to detail and an organized approach to tasks.
  • The ability to manage multiple tasks and prioritize effectively.
  • A cooperative mindset to work collaboratively within a team.
  • Experience with ticketing systems or customer support platforms is a plus.

How to Apply:


If you're excited about being a part of our team and making a meaningful impact, we encourage you to apply.

Please submit your resume and a brief cover letter outlining your relevant experience and your passion for customer support.

Job Types:
Part-time, Permanent

Part-time hours: 24 per week

Salary:
From $25.00 per hour

Expected hours: 24 per week

Schedule:

  • No weekends

Ability to commute/relocate:

  • Coomera, QLD 4209: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Inbound call centre: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Authorisation:

  • Australia (required)

Work Location:
In person

Application Deadline: 22/09/2023

Expected Start Date: 03/10/2023

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