Experssion of Interest

4 months ago

Macquarie Park, Australia DXC Technology Full time

**Job description**

Are you ready to be part of something truly innovative?

At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up.

At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.

We are seeking a motivated and experienced Claims Team Leader to manage a dynamic team of claims management and support personnel in New South Wales. In this role, you will be instrumental in achieving our processing, quality, return to work, and customer service objectives.

**Key Responsibilities**
- Lead and mentor a team of claims professionals to ensure optimal performance and development.
- Oversee the processing of workers’ compensation claims and ensure compliance with regulations and company policies.
- Implement strategies to improve claims processing efficiency and quality.
- Monitor and analyse claims data to identify trends and areas for improvement.
- Collaborate with internal and external stakeholders to enhance customer service and support.
- Facilitate training and development programs for team members.
- Ensure a positive work environment that promotes teamwork and accountability.

**Required skills, experience and qualifications**
- Experience within leading teams
- Experience in case management to effectively facilitate outcomes.
- Well-developed problem-solving and decision-making skills.
- Negotiation and influencing skills.
- Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries.
- Proven conflict resolution skills and an ability to diffuse potential situations.
- Strong written and verbal communication skills
- Tertiary or relevant qualifications in health/social services are desirable
- Understanding of challenges for individuals.
- Excellent communication on both written and verbal
- Well-rounded customer service‎ skills with demonstrated outcomes

**About DXC**

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

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