Customer Support Specialist Tech Startup Wfh Flex

4 months ago

Sydney, Australia Uplift Recruitment Full time

North Sydney CBD Location
- WFH Flex up to 3 days after training
- Base of $60K - $65K + Super

This opportunity is perfectly suited to call centre/retail specialists looking to take the next step in their professional career whilst getting their foot into the tech/startup space.

**The Role**:

- Listen and respond to customers’ needs and concerns, regarding our product offerings, billing or general enquiries
- Responsible for the identification, handling, and escalation of customer issues as required.
- Dealing with sensitive, and confidential matters regarding individuals employment references, background check results and other details
- Identify opportunities to improve processes or systems, with full autonomy and resources to support their implementation

**About you**:

- Passionate about making the world a better place, delivering an outstanding customer service experience
- Excellent communication skills - written, spoken, on the phone, and in team face-to-face engagements.
- Balance attention to detail with swift execution - you will need to do things quickly and do them well. Balancing these can be challenging, and this should be a strength.
- “Hit the ground running” attitude - as we are quite agile you will need to learn quickly to keep up with our momentum.
- 2+ years of Customer Service Experience

**Benefits**:

- WFH up to 3 days a week after a training period
- Heart of North Sydney location, convenient access via public transport
- Laptop provided
- Become best friends with two office puppies, Teddy & Bear
- Align yourself with a Rocketship tech startup poised for continual growth, opportunity to move into Team leader or other functions of the business.

Overall, this is the perfect opportunity to specialise your skillset within one of the world’s largest growing industries, Tech This startup environment will see you work closely with executives within the business, learn and grow alongside some of the best talent in the start-up space, our client is looking to hire swiftly and will move quickly through the interview process,
**APPLY NOW**.

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