Dha3 & Dha4 Contact Centre Bulk Recruitment

2 months ago


Hunter Valley, Australia Defence Housing Australia Full time

**Job no**: 493242
**Work type**: Full Time
**Location**: Hunter Valley, Townsville, Adelaide
**Classification**: DHA Level 3

**Defence Housing Australia - Contact Centre bulk recruitment - Adelaide, Townsville & Newcastle**

Would you like to support Defence members and their families with their housing needs? Do you enjoy fast-paced customer service roles?

Defence Housing Australia (DHA) is looking to fill several current contact centre DHA3 level vacancies in our Newcastle and Townsville locations, and DH4 level vacancies in our Adelaide location. We will also create a merit list to fill future DHA3 and DHA4 vacancies in these locations over the next 12-18 months.

**Role**:Contact Centre Consultant and Contact Centre Complex Task Consultant
**Level**:DHA Level 3 and DHA Level 4
**Salary Range**:$69,389 - $76,866 per annum, plus superannuation and $77,958 - $84,295 per annum, plus superannuation

**About the role**
To be successful in this role, you will need a strong customer service focus and the ability to gain knowledge of DHA’s core business, stakeholders (including our primary customer, Defence), processes and systems. You will work within the contact centre to support strategies for providing housing and related services, as well as building and maintaining positive relationships with your coworkers and DHA’s stakeholders.
- Demonstrated experience providing exceptional customer service and delivering results in a team environment
- Outstanding communication skills, with the ability to provide information and advice to a range of stakeholders in a timely manner.
- A proven track record planning own work priorities that align with team outcomes to achieve key performance indicators (KPIs) targets.
- Demonstrated organisational skills, sound judgment and attention to detail.

For more information about the roles, **please view the attached position descriptions**. We will assess your suitability against the key capabilities in relation to these roles.

**Benefits of the role include**:

- an inclusive office culture that encourages you to bring your whole self to work
- a competitive salary and 15.4% superannuation
- flexible working arrangements.

For more detail on what we offer, visit the DHA website.

**Application process**
- **Written assessment -** Please set aside 30 minutes to complete. This will be done together with your video interview.
- **Additional assessment -** this will include problem solving and working styles activities. Please set aside 30 minutes to complete.

After completion, you will be assessed for suitability as the DHA3 Contact Centre Consultant role, DHA4 Complex Task Consultant role, or both.

We value your time and will provide full support throughout the process. The times suggested above are the longest it should take.

**Applications Close**:11.55pm AEDT Wednesday 22 February 2024.



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