Delivery and Registrations Associate

2 months ago

Laverton North, Australia Cars24 Full time

At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customers

Love cars? Love delighting customers? Join our founding team that will change the ways cars are bought and sold in Australia

As the Delivery Operations Specialist, your biggest job will be to delight and amaze our customers when you are delivering or picking up their car. You will be supported by an enthusiastic, energetic team of people who are also customer-first, and you will receive all the necessary training you need to succeed in this role. We are looking for people with a genuine passion for customer service first and foremost - coupled with a positive outlook, and proactive “can-do” attitude. You will need a valid driver’s licence for this role and be willing to learn how to drive larger delivery vehicles.

**Responsibilities**:
Be the “face” of Cars24 to our customers when delivering and picking up cars

Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills and a highly professional demeanour - so much so that they would want to tell their friends all about their experience with Cars24

Be able to build trust with your customers by being timely, reliable and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you

Liaise closely with the customer operations team to ensure the right car is delivered on the right delivery vehicle and route, to the right person on file, with the right specifications

Liaise closely with the customer operations team on administrative tasks and ensure all paperwork required at the point of handover is completed smoothly, with mínimal hassle

Be willing to learn how to drive a large vehicle; we will provide training as required

Be willing to learn how to assess a car for delivery or pick-up; we will provide training and operating protocols to guide you

Help shape and support the development of customer-facing processes in our new business - we’re writing the playbook as we go

Customer satisfaction metrics will be your performance indicator

Registrations: Register, transfer, acquire, cancel and ensure the right cars are registered for delivery, will be responsible to put plates on delivery cars.

Will also be responsible for delivery QC’s, to uphold Cars24’s delivery standards.

**Requirements**:
- At least 1-2 years customer service experience in a well-known retail environment, where you engaged and served customers face-to-face
- A customer champion outlook - you take seriously the role of being the voice of the customer within the organisation and nothing less than 100% satisfaction is good enough for you.
- You’re a solid team player working within a big organisation, who is revving to do something different and be a part of a team that will change how cars are bought and sold in Australia
- You’re aware of the highs and lows of start-up life, and are willing to be part of our journey and take on tasks that we might need your help with
- Self-starter, autonomous - you proactively own your space and can act with mínimal instruction. The tenacity and commitment to take us from start-up to scale-up.
- A creative problem-solver, able to work outside of expectations and processes across the organisation to generate solutions for our customers.
- Car knowledge (nice to have) - you know the ins and outs of most makes and models (can pair a phone with a car’s infotainment system / take a customer through the ‘quirky’ features of a European car)
- You need to have a valid full driver’s licence for this role
- You need a valid truck licence for this role - Light Rigid or higher
- You are flexible and are willing to work after hours and weekends, based on a rotating roster.

**Benefits**
- Competitive Salary
- Great Employee Benefits
- Career Progression
- Employee Assist Program Growth Opportunities: As a fast-growing business, we provide numerous opportunities for career advancement and personal development.

Exceptional Team & Network: You’ll be surrounded by amazing, like-minded people. We maintain high standards for everyone who joins our team, ensuring you’re part of a fun, energetic group with a "can-do" attitude.

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