Waste Collections Support Officer

2 months ago

Springwood, Australia Blue Mountains City Council Full time

To assist in the provision of an efficient and reliable waste removal service for the

community through actioning bin related customer service requests
- To improve the public perception of Council’s services.

**RELATIONSHIPS
**Reports to**:(Position Title)** **Coordinator Waste Collections

P00931
**Report to**: (Position Number)***

Nil
**Staff Responsibility**:
Team Leaders, Supervisors, Manager,
**Key Internal Relationships**:
Mechanics, Administration Team

Residents, Waste Collection Contractors
**Key External Relationships:
**KEY RESPONSIBILITIES**
- Contribute to help Council deliver its sustainability goals.
- Undertake driving and labouring as directed within the Waste Collection Section

including:
o Domestic Bin repair / replacement.
- Deliver, repair, replace kerbside and public place bins.
- Deliver compost bins and worm farms
- Service inspections and audits
- Wheel out wheel back services
- Bin stickers and other communication deliveries
- Resident education / customer service
- Assistance with Booked waste collections
- Transport of damaged bins to recyclers

??????? Date last reviewed: 18/10/2023 Page 1
- Maintain basic service records as directed and report all incidents and service

irregularities.
- Clean, care for and undertake minor maintenance of vehicles and equipment.
- Follow safe working practices and report any unsafe plant, equipment or practices.
- Liaise with relevant staff to resolve problems and issues relating to the position.
- Ensure that all work is consistent with the goal of improving customer service.
- Act in other positions within the Waste Collection Team as required or directed.
- Ensure compliance with all business policies and procedures.
- Review and update all work procedures as directed and report on system failures.
- Integrate quality, environmental and safety performance into all functions and activities

undertaken.
- Continually review and improve work methods where related to this positions work

activities in regard to best practice in environmental, quality and WH&S.
**SPECIAL CONDITIONS OF EMPLOYMENT**

The position is required to work primarily at Springwood Operations Depot, Lawson Rd
Springwood and from Katoomba Works Depot as required - 06:00 to 2.15 pm.
Additionally, there is the requirement to work Public Holidays including Good Friday and
Christmas Day.

**GUIDING PRINCIPLES
- We act as one organisation responding to the changing needs of our LGA and

community
- We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus
- We are service focused ' we continuously improve service provision and provide

excellent customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and

culture
- We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community

**WORKPLACE HEALTH & SAFETY**_ _

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

??????? Date last reviewed: 18/10/2023 Page 2

You have the right to cease or direct cessation of unsafe work. In addition you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**

The position is part of a small team where communication and co-operation within the
team is essential to carry out the duties of the position**.
**JUDGEMENT & PROBLEM SOLVING**

The position follows set procedures, as set out by the appropriate level of supervision, and
works to an established operational program.

**AUTHORITY**

Not Applicable.

**SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES**

**ESSENTIAL:
- Hold a current NSW Class C driver’s licence together with Construction Induction

Certificate.
- Ability to drive with duel axel trailer.
- Proven ability t

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