Assistant Team Leader

4 months ago

Sydney, Australia Corporate Traveller Full time

**Job no**: 522845
**Brand**: Corporate Traveller
**Work type**: Full time, Hybrid
**Location**: New South Wales
**Categories**: Corporate & Group Travel

**Corporate Traveller is hiring an Assistant Team Leader in NSW**

This is a fantastic opportunity to start your leadership journey within FCTG's corporate division. You will receive a personalised leadership development plan, mentoring from senior business leaders, and plenty of hands on learning experiences.

**Corporate Traveller** is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group, Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

**About the Opportunity**

An Assistant Team Leader (ATL) is an operational and technical expert. Their role is to manage and grow their own portfolio whilst supporting the Business Leader (BL) in the development and retention of their team. They have a customer focused mindset that drives retention, growth and profitability.

The ATL has strong commercial and business sense and they are skilled in the planning and deployment of the delivery of the customer and CT business plans. They play an integral part in driving the company’s cultural commitment and brand DNA. Their ability to build and nurture relationships is key to cohesive team management.

**Operational & System Technical**
- Provides an outstanding & consistent customer experience by adhering to CT’s One Best Way Operational Excellence framework (including customers SLA’s).
- Demonstrates advanced knowledge of the internal & customer-facing technology systems.
- Ability to assess, troubleshoot and provide solutions to a varying range of scenarios.
- Understands the financial systems and processes.
- Expert in all corporate travel product knowledge that delivers the best outcome for the customer & CT.

**Growth and Retention**
- Ability to review a customers travel program & present options that drive compelling financial and operational value to deliver growth and profitability.
- Has an intimate knowledge of their customer portfolio
- Delivers a compelling customer experience to maximise the opportunity for retention and satisfaction
- Ability to influence the customers in order to drive a result/ opportunity.
- Deep understanding of the customers’ end-to-end journey.
- Knows how to position the features and benefits of the CT product suite.
- Understands key business drivers for CT and how to contribute to its success.
- Strong track record of effective and timely execution.

**Development**
- Self-motivated and proactive.
- Open to learning and developing the skills required to succeed.
- Demonstrates knowledge of external competitor activity and market trends to deliver valued insights.
- Set targets and goals and strives to achieve these.
- Contributes to a peer to peer, collaborative and continuous learning culture within Corporate Traveller

**All about You**:

- Minimum 3 years in the travel industry
- Leadership experience
- 2+ years on Sabre
- 6 months in Lumina is desired but not essential
- Exceptional multitasking ability, you will juggle priorities to meet deadlines and client expectations
- To be a "people person" who values the importance of developing strong relationships
- Demonstrated ability to work within a multidisciplinary team
- A high level of attention to detail
- Excellent communication, listening and presentation skills
- Tertiary education is highly regarded

**Remuneration and Benefits**:

- Free health and wellness consultations
- Free financial planning consultations
- Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
- Global career advancement/travel opportunities
- Leadership Programs & further education, training and development
- Giving Bank & Volunteer Leave
- Employee share scheme
- The opportunity to play an integral role in the growth of the business
- Travel discounts on flights, hotels and insurance for you, your family and friends
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

**Applications close**:
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