Customer Success Manager

4 months ago


Mosman, Australia Leo Recruitment Limited Full time

Are you a motivated and experienced Customer Success Manager who loves developing new and exciting business relationships with high-end clientele?

Do you have a strong focus on providing customer excellence and have exceptional written and verbal communication skills?

If so, we have a super exciting Customer Success Manager opportunity for you where you will join a dynamic team within a FinTech start-up organisation and will play an integral part in managing a portfolio of high-net-worth clients within the yachting industry

**What they are offering**:

- A generous salary package of between EC$100,000 - EC$134,000 per annum depending on experience
- Fully remote work arrangement from anywhere in Antigua
- Flexible working arrangement allowing you to prioritise family, friends, hobbies, and other commitments
- The opportunity to join a growing start-up organisation offering future career progression opportunities
- Generous/unlimited holiday (officially 28 days plus bank holidays, however the company operates a flexible ‘fair use’ policy on additional leave beyond this if you want or need to take additional time off)
- The opportunity for occasional travel
- Benefits such as private healthcare, life insurance, and pension will be discussed
- Casual dress code
- Enjoyable, positive, entrepreneurial working environment and a strong, team-oriented culture

**What makes them really stand out**:
Aside from their unique and generous unlimited holiday allowance and all their other fabulous benefits, this company facilitates an incredibly positive working environment where you can work under your own initiative and really thrive in your future career. They place strong emphasis on fostering a company culture that encourages and supports their employees to do their best work.

**About the role**:

- As a Customer Success Manager, you will be responsible for growing, retaining, and managing a portfolio of high-net-worth clients within the yachting industry
- You will resolve issues and provide a high level of support to clients with by responding to enquiries via live chat, telephone, and other contact channels
- You will collaborate with clients to deliver successful product demonstrations, effective scoping, comprehensive onboarding, and general management of their lifecycle
- You will have the opportunity to identify any gaps in the product that could provide extra value to clients, and help to improve other processes and services
- You will have the opportunity to attend international yachting events throughout the year where you’ll be networking with various stakeholders including potential new clients

**Requirements**:

- Relevant experience as an Account Manager, Customer Relationship Manager, or similar is essential
- You will need to be confident and competent in looking after a portfolio of high-net-worth clients
- You should have strong analytical skills and be able to provide sound recommendations to clients and internally within the business
- Any additional experience or knowledge of financial services (specifically FinTech), technology (mobile apps) and/or the yachting industry would be advantageous
- An understanding of KYC/KYB and AML would also be advantageous.

**Other important information**:
Location: Fully remote from home, anywhere in Antigua

Hours: Core hours are Monday to Friday, 9:00am to 5:30pm local time, however there is some flexibility

**Interested in finding out more?**

If you’re a skilled Customer Success Manager or Account Manager with an interest in the FinTech and Yachting industries, then this could be the perfect opportunity for you

Simply submit your CV and Michelle Turner or Grace Gibbons at Leo Recruitment Limited will get in touch with you regarding next steps.

**This role would be ideal for**:
An individual who has experience working as a Customer Success Manager, Client Success Manager, Customer Service Manager, Account Manager, Sales Manager, Customer Success Specialist, Customer Relationship Manager, or similar, who is keen to develop their career within a supportive, progressive company specialising in Fintech products and technologies in the yachting industry.

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00 - $134,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Professional development assistance
- Unlimited annual leave
- Work from home

Schedule:

- 8 hour shift

Application Question(s):
**Experience**:

- Account management or customer success: 2 years (required)
- Fintech or financial services: 1 year (preferred)
- Yachting industry: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Mosman, NSW 2088



  • Mosman, Australia Group Transformation Full time

    **Assistant Customer Service Manager | Metro Are you passionate about fresh food, retail and leading a team that brings the ultimate convenience to customers on the go? **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well all the time, that...

  • Bank Manager

    4 weeks ago


    Mosman, Australia Westpac Banking Corporation Full time

    Bank Manager - **Branch based leadership opportunity in our Westpac Mosman branch** - **Permanent full time position - 38 hours per week** - **Ongoing training and development available to grow your career** Our branches are an important part of the communities they're based in - and as the Bank Manager, it's up to you to keep making that impact. You'll...

  • Bar Manager

    4 months ago


    Mosman, Australia JRM Hospitality Full time

    We are currently working with a fantastic hospitality group looking for a Bar Manager to lead the way in one of their North Sydney Venues. You'll be responsible for creating and managing the drinks menu and cocktail list, over see the main dingin room and the adjoining Gin and Whiskey Bar. **The role**: - Lead, train and motivate the bar team, bringing...

  • Bank Manager

    4 weeks ago


    Mosman, Australia Westpac Full time

    **Branch based leadership opportunity in our Westpac Mosman branch** - **Permanent full time position - 38 hours per week** - **Ongoing training and development available to grow your career Our branches are an important part of the communities they’re based in - and as the Bank Manager, it’s up to you to keep making that impact. You’ll help customers...

  • Cafe Manager

    3 months ago


    Mosman, Australia FI pty ltd Full time

    **About The Role** We are a cute and cosy cafe in Mosman, with a small friendly team and wonderful customers! We're looking for a cafe manager who can manage the day-to-day, look after our team and lead the way in providing exceptional customer service. Our owner pops in throughout the week, but the responsibility of the cafe is all yours.. In the role of...


  • Mosman, Australia National Salon & Spa Recruitment Full time

    **Assistant Centre Manager** **About Us** **City Cave Float & Wellness Centre** aims to build healthier communities through services that support the mental and physical wellbeing of our clients through float therapy, infrared saunas, and massage services. The brand is on the fast track to success as it is the fastest growing health and wellness brand in...

  • Bank Manager

    4 weeks ago


    Mosman, Australia Westpac Full time

    Branch based leadership opportunity in our Westpac Mosman branch  Permanent full time position - 38 hours per week  Ongoing training and development available to grow your career  Our branches are an important part of the communities they’re based in – and as the Bank Manager, it’s up to you to keep making that impact. You’ll...

  • Village Manager

    1 week ago


    Mosman, Australia Aveo Full time

    **Role overview**: Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine...

  • Village Manager

    1 week ago


    Mosman, Australia Aveo Full time

    Role overview Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more.Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine...


  • Mosman, Australia Stylerunner Full time

    We are looking for an Assistant Store Manager to join us at our Stylerunner Mosman store! **The Role**: In this amazing opportunity you will support the Store Manager in leading a team of passionate casuals in store. Working collaboratively to drive sales and KPIs. deliver excellent customer service to your customers and coach your team Styling customers in...

  • Store Manager

    4 months ago


    Mosman, Australia Camilla Full time

    An exciting opportunity exists for an outstanding retail superstar to join our fun and dynamic retail teams across Sydney as a Boutique Manager in Mosman! This leadership role will oversee all day-to-day operational responsibilities. Further, they are accountable for maximising sales, by striving to be the best at providing excellence in client service,...


  • Mosman, Australia Trippas White Group Full time

    **The Venue** Taronga Zoo welcomes millions of visitors from all over the world every year. This famous destination in Mosman, Sydney hosts spectacular events and amazing dining experiences. The Trippas White Group has a proud history of providing boutique and exceptional hospitality services to guests, and we are looking for a skilled and enthusiastic...


  • Mosman, Australia Stylerunner Full time

    Part of the Accent Group portfolio of brands, Stylerunner is the world’s leading digital destination for premium activewear & footwear, delivering the latest on-trend styles to the fashion devotees around the globe who love to lead an active lifestyle. We have a fun and collaborative culture, dedicated to delivering excellence for our customers.Our Mission...


  • Mosman, Australia The Athletes Foot Full time

    At The Athlete’s Foot, our team members are highly passionate about inspiring, motivating and empowering our customers to better their best. We believe that people ultimately want to lead a healthy and fit way of life and we want to empower them to do so by providing correctly fitted footwear and personalised service. From their first pair of shoes to...


  • Mosman, Australia The Athletes Foot Full time

    At The Athlete’s Foot, our team members are highly passionate about inspiring, motivating and empowering our customers to better their best. We believe that people ultimately want to lead a healthy and fit way of life and we want to empower them to do so by providing correctly fitted footwear and personalised service. From their first pair of shoes to...


  • Mosman, Australia YDMA Group Full time

    High-end Retail Professional Full-time or Part-timeSmart Vision Optometry - Bondi Beach, Mosman or both! An amazing opportunity to be part of a growing boutique optometry practices located in Sydney's Bondi Beach and Mosman.Smart Vision Optometry are a global leader in vision wellness programs and sought after high-end fashion eyewear.No previous optical...

  • Property Manager

    3 months ago


    Mosman, Australia Gough Recruitment Full time

    Are you an experienced Property Manager looking to take your career to new heights? Do you thrive in a dynamic environment and have a passion for delivering exceptional service? Look no further! Currently recruiting for a leading agency nestled in the prestigious Lower North Shore, seeking an experienced Property Manager to join our team of industry...

  • Store Manager Mosman

    4 months ago


    Mosman, Australia Aesop Full time

    For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail,...

  • Store Manager

    3 weeks ago


    Mosman, Australia Wittner Retail Australia Full time

    Join Our Team as a Store Manager at Wittner’s Newest Location in Mosman, NSW!Are you a vibrant leader with a passion for fashion and a knack for inspiring teams? Wittner is thrilled to announce the grand opening of our newest store in Mosman, NSW, and we’re looking for a dynamic Store Manager to lead this exciting new chapter!As Wittner continues to...


  • Mosman, Australia Nude Lucy Full time

    Nude Lucy is looking for a Store Manager for our beautiful Mosman Store! **The Role & Responsibilities**: We have an exciting opportunity for an experienced and customer-focused retail leader to join us as our Store Manager at Mosman! **Benefits & Culture**: - Competitive salary - Generous Uniform allowance and incredible product discounts - PLUS 40% off...