Assistant Centre Manager

6 months ago

Mosman, Australia National Salon & Spa Recruitment Full time

**Assistant Centre Manager**

**About Us**

**City Cave Float & Wellness Centre** aims to build healthier communities through services that support the mental and physical wellbeing of our clients through float therapy, infrared saunas, and massage services. The brand is on the fast track to success as it is the fastest growing health and wellness brand in the Southern Hemisphere, with 67 locations Australia wide (and growing).

**About the Opportunity**

We have an exciting opportunity for experienced **Sales & Customer Service focussed Assistant Manager** to help lead our newest centre to success.

This role will be responsible to assist our Centre Manager in overseeing all areas of centre operations through leading and coaching a team, driving sales growth, and executing operational requirements.

**Remuneration**: $55,000 - $60,000 + Super.

**Location**: Mosman NSW.

**Hours**: Full time (38 hours), flexible with days and times (business is open 9am-9pm, 7 days a week).

**Please note this role requires some weekend and evening work.

**About You**:

- Customer service focussed with a positive attitude.
- Prior experience leading and managing a team & consistently meeting/exceeding sales targets.
- Responsible, organised, and efficient.
- A background or interest in health and wellness is desired but not essential.

**Key Responsibilities**:

- Assist the Centre Manager in overall operational control and performance of the City Cave Centre.
- Maintain sales and second line of income targets.
- Merchandising of inventory.
- Linen inventory.
- Complete daily and weekly reports for management.
- Administration and Diary Management.
- Complete water chemistry test and treat effectively.
- Respond to all customer feedback and enquiries promptly.
- Ensure all facilities and services are in a safe and operational capacity.
- Complete marketing for the centre.
- Ensure that dress standards are maintained by all staff in the centre.
- Ensure that the customer service needs and expectations are exceeded daily.
- Weekly Stocktake.
- Ensure the facility remains clean and well presented at all times.
- Make sure all Float Rooms are clean and dry between clients.
- Make sure all infrared Sauna Rooms are cleaned and prepped for the next client.
- Health Fund Receipting.
- Clinical Documentation Compliance for Massage Therapists.
- Recruitment and new staff inductions to centre.
- Performance Reviews.
- Massage Therapist Management.
- Brand compliance.
- Supplier Communication.

**Why work for us? City Cave Benefits**:

- Work for the leading brand in float, sauna, and massage therapies in Australia.
- Join a team that ensures we always aim to satisfy our clients and continually set our standards higher.
- Supportive work environment with plenty of career progression opportunities.
- Discounted City Cave services.

We are a busy Centre and open until 9 pm, 7 days per week so the ability to work weekends and some evenings is required.

**Join this amazing company by clicking APPLY now**

**Salary**: $55,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Supplemental pay types:

- Bonus

Work Location: In person

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