Service Designer

2 weeks ago


Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 52653

**Department**: AR ANZx Mange My Money

**Division**: Australia Retail

**Location**: Melbourne
Where excited about design

**We’re a big bank with a simple but ambitious purpose**: to shape a world where people and communities thrive - and we know that design will help us get there.

We have an opportunity to think truly holistically about what a best-in-class experience will look like for our retail customers. As a member of the team building the ANZ Plus proposition, you will design and deliver innovative, digital-first, customer centric solutions that focus on improving financial wellbeing and convenience.

**Role location**: Melbourne, VIC

**Role type**: 12 month opportunity, full time

What your day will look like

There are two aspects to the service design team in "ANZ Plus". Firstly, we design omni-channel experiences for ANZ Plus customers by working closely with SME’s and stakeholders. Secondly, we support the exploration of design solutions that cut across multiple teams by leading design sprints that quickly provide directional insights in support of decision-making and prioritisation.

You’ll work in a fast-paced Agile, delivery-focused environment, helping solve complex design challenges. You’ll need to thrive in ambiguity and be able to adapt to rapid change

What will you bring?

Design research - you are experienced in exploratory and evaluative research, can translate research data into meaningful insights, and recommend actions and design solutions accordingly.

Ability to bring to life key touchpoints and experience moments - you can bring complex design challenges and customers experiences to life with sketches, wireframes, and prototypes to support collaboration, design critique and iteration.

Journey Mapping - you can visualise the end-to-end cross channel customer journeys and use these to facilitate conversations with stakeholders to identify potential issues and understand trade-offs and decisions that need to be made to deliver the service experience.

Value and process mapping - breaking down processes and proving where they provide value to our business and to our customers.

Design craft - You understand and have designed experiences for a comprehensive set of service touchpoints (e.g., UX design, physical space, assisted channels). You have some cross-over into UX for rough wireframing of mobile and web experiences.

Facilitation - you are a skilled facilitator with experience planning and facilitating workshops and sprints. You know how to get the team to the desired outcomes, can pivot your approach as needed, and maintain engagement along the way.

Stakeholder engagement - you are an engaging communicator, can present your work clearly, gather feedback to improve solutions and influence stakeholders along the way.

Understanding, knowledge, and experience working with Accessibility standards (i.e., WCAG 2.1) and how this might be applied to both web and mobile platforms.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

22/11/2023, 11.59pm, (Melbourne Australia)


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