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Customer Service Representative

1 month ago

Melbourne, Australia Commonwealth Bank of Australia Full time

Customer Service Representative - Casual
- **You are** a hard worker who's driven to make a difference for our customer
- **We are a** diverse and inclusive team
- **Together we** can create brilliant customer experiences

**Do Work that Matters**

As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

- Concierge and welcome calls
- Missed payments and early-intervention collections
- Simple customer service enquiries

**See Yourself in our Team**

We currently have Casual positions available to start in our upcoming intakes **2024**, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm. This is a hybrid position giving you the flexibility to work from home and the office.

**We're Interested in hearing from people who**
- Genuinely care about the experience of customers
- Have excellent communication skills
- Have the ability to navigate new technology and computer systems
- Are naturally curious, resilient, empathetic and adaptable
- Have aspirations to grow their career with us

**Hours and training**

To be considered for this role you must have the following availability:

- Available to work a minimum 15 hours per week, split over 3 shifts (5 hours per shift).
- Preference is to work weeknights (e.g. Mon - Fri 2pm - 7pm/ 3pm - 8pm) and a Saturday shift.
- Available to work from the Melbourne office, once a fortnight. Outside of this, we'll do our best to accommodate your work preferences & availability.
- Training will commence with all new starters undergoing mandatory training for the first 4 weeks (15 hours per week). Please note, we cannot provide any time off during the training period.
- Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career.
- There are opportunities to transition to permanent part-time positions. We have regular and progressive training to support your career with us.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 08/04/2024

Job ID REQ202983

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