IT Support Analyst, Lending and Core Banking

6 months ago

Sydney, Australia 86 400 Full time

**Are you working in IT and driven by a passion for helping others? Are you as passionate about the future of digital banking as we are? Then this may be the opportunity for you**
- Fast paced, progressive scale-up environment
- Sky high career & development opportunities as our business grows
- Collaborative culture and hybrid working

**About us**

At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.

With ubank, our customers can discover what it feels like to save more, see exactly where they’re spending and own their own home faster.

**Your why**

You have a interest in IT and passionate when it comes to helping others. You are motivated by the daily challenges associated with supporting a agile and high growth organization, who has the task of building and running a new digital bank.

**How you will spend your time**

The IT Support Analyst plays a crucial role at ubank, ensuring seamless IT Lending and Core Banking services and delivering exceptional experiences for customers, brokers and internal teams.

The day-to-day would look like:

- Ensuring the digital magic flows seamlessly across Lending and Core Banking
- Fearlessly tackling customer and business challenges, transforming them into success stories
- Safeguarding the bank's fortress with superhero-like IT Controls and Risk responsibilities
- Skillfully managing the ticket and queue rodeo, with a keen eye for matchmaking investigations and follow-ups
- Master communicator, orchestrating Changes and Incidents, ensuring ubank remains a resilient fortress
- Investigative genius, unveiling the mysteries behind incidents and problems, like a tech-savvy detective
- Wizard of collaboration, bridging the gap between ubank and its tech partners, for a harmonious digital world
- Empowering ubank's journey with insightful tracking and reporting on SLA's

**What you will bring**
- The desire to learn and a improvement mindset
- Experience supporting and troubleshooting systems & networks with SME’s and in a vendor managed environment
- Understanding of Agile Tools and Processes
- A problem-solving and collaboration skillset
- Being a team player
- Bonus points if you hold experience within financial services, or demonstrated experience in the Lending or Core Banking

**Uperks**
- Hybrid working model - our team enjoy working from home, but they love collaborating in person even more.
- Time off - enjoy an extra week of leave on us
- Home loan discounts
- Paid parental leave for primary and secondary carers.
- + various discounts, and other fantastic benefits

**Our Values**
- **Delight the Customer** - We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success.
- **Agile and Brave** - Constantly collaborating in new ways to create something genuinely innovative.
- **Value Each Other**:

- We respect everyone’s contribution, embracing a common goal and championing individuality.
- **Frank and Authentic** - A high performing team who say what we mean and mean what we say to create a strong team culture.
- **Show Up** - We bring our passion, positivity and sense of fun every day to embrace the challenges of changing the banking game.

Share your CV using the link below or contact Maddison Harris from our talent team.

We are a proud to be an equal opportunity. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

When you apply, please tell us the pronouns you use. We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area

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