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Customer Services Consultant-campbelltown

4 months ago

Campbelltown, Australia Bupa Full time

**Posted** 16/02/2024

**Job Number** 30391

**Work type** Permanent - Full Time

**Posting End Date** 13/03/2024

Join Bupa Aged Care and be at the heart of it in Campbelltown.

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work.

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

**The Benefits**
- VIVA - our employee wellbeing program - live healthier and happier - see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
- Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

**About the Home**

**Join Bupa Aged Care and be at the heart of it at **Campbelltown.**

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work.

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

**About the Role**

As an Admissions Coordinator (known as a Customer Services Consultant at Bupa), you will be working closely with our General Manager and Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the "enquiries to arrivals" process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home.

**Duties**
- Supporting Recruitment Activities
- Rostering
- Payroll support
- Shared reception duties as the face of the Care Home
- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home

**Skills and Experience**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar role
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills
- The ability to solve problems independently
- Excellent communication and interpersonal skills
- An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

**How to Apply