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Full Time

4 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 22212790

**Job Category** Food and Beverage & Culinary

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**THE RITZ-CARLTON, MELBOURNE, TO DEBUT IN MARCH 2023**
We are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023. Set to redefine luxury in the city, the hotel’s extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.

The Ritz-Carlton Melbourne is looking for **Signature Restaurant Concierge **to join the team on a **Full-Time **basis

**JOB SUMMARY**
Are you a hospitality professional looking to be immersed across venues that is synonymous with the rich food & beverage culture of Melbourne?

This is your chance to join one of Australia’s leading luxury hotel brands, The Ritz-Carlton, Melbourne dining outlets offer sweeping expansive views across the city which provide the perfect backdrop for an experience that’s singularly Melbourne.

The Ritz-Carlton, Melbourne is looking for an enthusiastic and driven Signature Restaurant Concierge.

This is a rare opportunity to be a part of the inaugural Ritz-Carlton, Melbourne opening team. We're looking for a professional who inspires innovation, drives excellence & fosters elevated guests experiences.

Working alongside some of the most talented and driven professionals in the industry, this specialist role sees your passion for guest services aid in the success of our Signature Restaurant.

This could be the career opportunity you’ve been waiting for.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 3+ years’ experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3-years’ experience in the food and beverage, culinary, or related professional area.
- Beneficial to have prior five-star hotel mixed with standalone restaurant experience.
- Must have a Victorian RSA certificate & full Australian working right.

**CORE WORK ACTIVITIES**

**Assisting in Restaurant Operations**
- Creates and nurtures a property environment that emphasizes motivation, empowerment, lateral teamwork, continuous improvement, and a passion for providing exceptional service.
- Responds quickly and proactively to guest concerns.
- Identify and takes action to maximize revenue opportunities though strong management of guest and table inventory.
- Demonstrates self-confidence, energy, and enthusiasm.
- Assists and supports the premium dining outlets in venue during operational hours & behind the scenes where required.
- Motivates and empowers ladies & gentlemen to solve guest and employee related concerns.
- Attract, select, and retain the best ladies & gentlemen apart of our hosting & reservation teams.
- Inspire exceptional talent through development and growing the skills of fellow ladies & gentlemen.
- Leads a growing team of hosts & guest service agents and is responsiblke for

**Ensuring Exceptional Customer Service**
- Create unique, memorable, and personal experiences that stay with guests for life.
- Responds quickly and proactively to guest's concerns.
- Department brand standard champion who conducts consistent audits of all F&B venues and generates supporting reports which are shared with the leadership team for on-going training and development.
- Sets service expectations for all guests internally and externally through strong guest service mapping throughout the property.
- Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate venue manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Attends outlet line-ups to share VIP and guest relation information highlighting any specialty requests, dietaries, or repeat return guests.
- Develops a relationship with all guests to build repeated clientele internally and externally.

**Perks, Rewards, Motivations**
- The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.
- Access to Marriott’s award-winning Live Fully Rewards Program
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
- Discounts on food & beverage across all our hotels.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulnes

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