Defence Customer Support Specialist

1 week ago

Nowra, Australia Lockheed Martin Australia Full time

NSW, Nowra
- Logistics
- 14950BR

**About us**:

- Based in the beautiful Shoalhaven, Sikorsky Australia is not your normal Defence contractor. So, what sets us apart from the rest?
- 10 years in the making we have created an amazing team-based culture that focuses on valuing and rewarding our people.
- We ensure teams are trained and developed and offer opportunities for advancement
- We offer a genuine work life balance - how does 9-day fortnight sound?
- We work hard to support our customers, the Royal Australian Navy, and we love what we do
- We pride ourselves on being able to provide an exciting, diverse and challenging work environment where you actually enjoy coming to work.

Sikorsky Australia, a Lockheed Martin Company, is a dynamic, growing, and energetic organisation offering stimulating, challenging work at the forefront of technology. Widely regarded as Australia’s leading rotary wing support organistaion, we employ over 200 people to ensure availability of mission ready aircraft for operational flights. deployments around the globe, rescue missions including bushfire and flood assist.
- Dedicated to providing full sustainment solutions, training and end to end logistics support for the Royal Australian Navy's fleet of MH-60R Seahawk helicopters we pride ourselves on our team values fostering a culture of innovation, learning and development where we celebrate and value our people.

**Your responsibilities will include**:

- Exciting career opportunity as we grow our Logistics Customer Support Team. We are seeking a Defence Logistics Specialist to provide ongoing support to our Royal Australian Navy customers. You will be required to take and process orders from customers and representatives as well as provide order details and status updates. You will act as liaison between customer and warehouse while processing and adjusting database for returned goods.
- Your responsibilities and duties will include (but not limited to):

- Assisting with Defence Logistics Governance and MILIS requirements.
- Assisting with the management of Urgent Defects through the Navy High Priority Demand Systems
- Expedite emergency orders upon customer requests.
- Assisting with the management of the 24 hours help desk to meet customer requirements
- Maintaining knowledge of company products and customer service processes.

**About you**:

- To see you succeed in this role, you will have:

- Experience in data management including the ability to produce, analyses and interpret complex reports and information
- Thrive in a fast-paced environment and take immediate corrective action as required
- Passion for exceptional customer service and understand the importance of building strong relationships.
- Experience working within the Military or with a Defence contractor
- An understanding of Defence corporate governance (highly desirable)
- Experience with MILIS (highly desirable)

**Special Requirements**:

- Applicants are required to be Australian Citizens and ideally hold a NV1 Defence Security Clearance. Employment may be contingent on the satisfactory result of criminal and/or other background screens, which require the collection and transfer of personal information.

**What we offer you**:

- At Sikorsky Australia we value our team and the contributions they make every day. We provide the following benefits to recognise and reward that contribution.
- Competitive remuneration.
- Flexible work arrangements, including 4-day work weeks, 9-day fortnight. We work with you to get the best balance possible.
- Ability to purchase up to an additional 4 weeks of annual leave
- Paid parental and Defence leave.
- Destination Discounts - save money on everyday purchase including supermarket, petrol, accommodation, retail, and many more.
- Health and wellness support and benefits for you and your family including access to free counselling, financial counselling and flu vacs.
- Corporate health insurance with Defence Health or Bupa.
- Gym passport.
- Peer to peer recognitions - earn Kudo’s point to purchase vouchers and goods.
- Salary packaging.
- Global career opportunities.
- On the job training and support.
- Opportunities for professional development and growth.
- Challenging career with Industry leading training.

**Equal Opportunity Statement**
- Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution of all its employees. Diversity and inclusion are the foundation of our culture and reflect our values of doing what’s right, respecting others and performing with excellence. By leveraging our employees’ unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value.

**Vacancy Country**
- Australia

**Vacancy Type**
- Permanent

**Employee Type**
- Full Time

**Job Expires**
- 27/04/2024

  • Defence Logistics Specialist

    3 days ago

    Nowra, Australia Lockheed Martin Australia Full time

    NSW, Nowra - Logistics - 13519BR **About us**: - Based in the beautiful Shoalhaven, Sikorsky Australia is not your normal Defence contractor. So, what sets us apart from the rest? - 7 years in the making we have created an amazing team-based culture that focuses on valuing and rewarding our people. - We ensure teams are trained and developed and offer...

  • Defence Logistics Specialist

    2 weeks ago

    Nowra, Australia Lockheed Martin Australia Full time

    NSW, Nowra Logistics 13519BRAbout us: Based in the beautiful Shoalhaven, Sikorsky Australia is not your normal Defence contractor. So, what sets us apart from the rest? 7 years in the making we have created an amazing teambased culture that focuses on valuing and rewarding our people. We ensure teams are trained and developed and offer opportunities for...

  • Member Consultant

    2 weeks ago

    Nowra, Australia Defence Bank Full time

    **Introduction**: About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime. The bank provides financial products and services to the...

  • Member Consultant

    1 week ago

    Nowra, Australia Defence Bank Full time

    **Introduction**: About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime. The bank provides financial products and services to the...

  • Member Consultant

    2 weeks ago

    Nowra, Australia Defence Bank Full time

    Introduction:About us.A unique life requires a unique bank.Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.The bank provides financial products and services to the Australian...

  • Ground Support Equipment Specialist

    2 weeks ago

    Nowra, Australia Boeing RIV Site Full time

    The OpportunityBoeing Defence Australia's Helicopter Aircrew Training System (HATS) Program is responsible for the development and support of the Australian Navy and Army Joint Helicopter School, featuring brand new aircraft and a suite of synthetic training devices.We are now recruiting for an Equipment Maintenance Specialist, to help us deliver this...

  • Contracts Specialist

    2 weeks ago

    Nowra, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Aps 6 - Technical Team Lead

    3 weeks ago

    Nowra, Australia Australian Government Department of Defence Full time

    $85,607 - $97,790 (plus Super and IFA) - Nowra - NSW **The Role** The current position available is for a MH-60R Avionics-Systems Technical Team Lead; however, suitable applicants from specialist fields better suited to other APS6 Technical roles may be placed on a merit list and drawn upon if further APS 6 technical positions (not limited to...

  • Ground Support Equipment Specialist

    2 weeks ago

    Nowra, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...

  • Aps 6 - Systems Support Manager

    3 weeks ago

    Nowra, Australia Australian Government Department of Defence Full time

    $85,607 - $97,790 (plus Super) - Nowra - NSW **The Role** - Manage, coordinate and provide support services to a work group in the areas of: - Information management and records management. - Continuous Improvement; and - Administration and IT support. - Manage and coordinate day to day operational support of NASPO business systems and databases. -...

  • Stores/customer Service

    4 weeks ago

    Nowra, Australia Ventia Pty Limited Full time

    Stores/Customer Service **Date**:10 Apr 2024**Location**:Nowra, NSW, AU, 2541**Company**:Ventia**Ventia **currently have a full-time, 9 day fortnight opportunity for a Customer Service Officer at our **Australian Defence Force Parachuting School in Nowra**. Reporting to the Site Manager, you will be a vital member of our stores and warehousing team. -...

  • El 1 - Compliance Verification & Platform Support

    2 weeks ago

    Nowra, Australia Australian Government Department of Defence Full time

    $111,441 - $125,705 (plus Super) - Nowra - NSW **The Role** This recruitment seeks to fill an EL 1 Compliance Verification & Platform Support Engineering Manager within the Naval Aviation Systems Program Office (NASPO). The engineer will hold the required engineering authority to lead and advise a multidisciplinary team of engineers and technical staff in...

  • Contracts Specialist

    2 weeks ago

    Nowra, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...

  • Warehouse Officer

    3 days ago

    Nowra, Australia Lockheed Martin Australia Full time

    NSW, Nowra - Logistics - 13337BR **Equal Opportunity Statement** - Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution of all its employees. Diversity and inclusion are the foundation of our culture and...

  • Stores/customer Service

    2 weeks ago

    Nowra, Australia Ventia Pty Limited Full time

    Stores/Customer ServiceDate:10 Apr 2024Location:Nowra, NSW, AU, 2541Company:VentiaVentia currently have a full-time, 9 day fortnight opportunity for a Customer Service Officer at our Australian Defence Force Parachuting School in Nowra. Reporting to the Site Manager, you will be a vital member of our stores and warehousing team.- What we can offer you:An RDO...

  • Aps 6 - Maritime Aviation Support Unit Contract

    4 weeks ago

    Nowra, Australia Australian Government Department of Defence Full time

    $85,607 - $97,790 (plus Super and BDCP) - Nowra - NSW **The Role** They will interpret and provide advice within the contracting function based on legislation, policy and procedures. The Contract Manager will possess excellent written and oral communication skills, as well as highly developed coordination and liaison skills to assist with regular...

  • Nowra Facility and Security Specialist

    7 days ago

    Nowra, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Nowra Facility and Security Specialist

    7 days ago

    Nowra, Australia Boeing RIV Site Full time

    The Opportunity We are seeking an experienced Security and Facilities Specialist based in Nowra, for our Helicopter Aircrew Training System (HATS) Project. This project delivers a modern helicopter training system to the Australian Defence Force which will train generations of Army and Navy aircrew transitioning to future combat helicopters over the next 25...

  • Aps 3 - Administration Officer

    1 week ago

    Nowra, Australia Australian Government Department of Defence Full time

    $62,863 - $69,265 (plus Super) - Nowra - NSW **The Role** The key duties of the APS 3 Administration Officer occupation in Defence include the following: - Perform straightforward operational, procedural, administrative and business support tasks and maintain accurate records and files in accordance with relevant Defence work practices, procedures and...

  • Nowra Facility and Security Specialist

    2 weeks ago

    Nowra, Australia Boeing RIV Site Full time

    The Opportunity We are seeking an experienced Security and Facilities Specialist based in Nowra, for our Helicopter Aircrew Training System (HATS) Project. This project delivers a modern helicopter training system to the Australian Defence Force which will train generations of Army and Navy aircrew transitioning to future combat helicopters over the next 25...