Retention Advisor

3 days ago


Brisbane, Australia Youi Pty Ltd Full time

**Why Youi?**

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. Over 10 years later and we're still looking out for ways to be better.

One of the main differences we have over our competition is our awesome customer service and that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded.

As a result of our continued growth we are on the lookout for our next awesome service superstar. You will be working predominantly from home and one day a fortnight from our Murarrie office.

**What will you do?**

As a Client Retention Specialist, you will retain and increase loyalty of customers by identifying root causes and delivering solutions using your exceptional problem solving and communication skills. This is an inbound role, answering inbound calls with no dialling out.

You will service existing clients by...
- Retaining existing business and client profiles
- Assisting with policy renewals
- Address customer concerns and provide solutions
- Making policy changes and amendments
- Cancelling existing policies
- Helping our customers set up new insurance policies

**What do you need to apply?**
- Must have awesome customer service and negotiation skills
- A passion for problem solving and offering solutions
- Motivated to achieve performance targets and business goals
- The energy to work in a dynamic and fast-paced environment
- Positive attitude

**What will you get in return?**
- Salary + performance-based component
- One month fully-paid induction training + ongoing training opportunities
- Nationally recognised qualification: Cert III in business
- Alternating working arrangements: Working from our Brisbane office and from home.
- Loads of employee benefits through our award winning YourLife Program

**Recruitment Experience**

There are three stages to the recruitment of this role:
2.**Chat Interview** you will then be invited to complete a chat based interview, where you will be asked behavioural interview questions (similar to a face to face interview) taking you about 20-25 minutes to complete.

3.**One-to-One Interview **if successful, you will be invited to an interview where you'll learn more about the role and company.

**If you are ready to begin your career with us, please Training starts the 6th of February


  • Client Advisor

    3 months ago


    Brisbane, Australia Burberry Full time

    **Client Advisor**: - Department: RETAIL OFFLINE- City: Brisbane- Location: AU**INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was...

  • Client Advisor

    7 months ago


    Brisbane, Australia Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • HR Advisor

    7 months ago


    Brisbane, Australia QIC Limited Full time

    **About the role**: Join QIC's People and Culture team on a 12-month contract as a HR Business Advisor. As a HR Business Advisor you will be well supported by a collaborative and engaged HR function. You will partner with the HR Business Manager and Senior HR Business Advisor to provide advice, value added solutions and problem solving to the leaders across...


  • Brisbane, Australia Empire Careers Full time

    Contact Name : Alison Crowther Contact Phone : 07 3231 1200 Location : Brisbane Job Type : Permanent Job Salary : $110000 - $120000 per annum **What we love about this role** Generalist HR role with collaborative and real team You will be the trusted advisor to your internal clients. Professional Services - access best in class HR tools This CBD...

  • HR Advisor

    7 months ago


    Brisbane, Australia Stellar Full time

    **Contract Type**: - Casual**Location**: - QLD - Brisbane - QLD**Industry**: - HR & Recruitment- 3-6 month contract offering a competitive hourly rate! - Great career development opportunity! - Immediate start! **The Opportunity**: We have a mining magnate client who is looking for a HR Advisor to join their HR team in the Brisbane office! **Key...

  • Learning Advisor

    8 months ago


    Brisbane, Australia Sarina Russo Full time

    Russo Higher Education (RHE) Pty Ltd are currently seeking a full time **Academic** **Learning Advisor** based in Brisbane CBD. This is working within James Cook University Brisbane which is a campus of James Cook University operated in partnership with RHE. The Academic Learning Advisor is responsible for delivering student learning support with a holistic...

  • Safety Advisor

    7 months ago


    Brisbane, Australia Nobul Recruitment Full time

    Our Client is one of Queensland's leading Builders delivering major new build & refurb projects across the Commercial and Infrastructure sectors in South East QLD. This builder is a progressive employer who values their employees above all else and has a strong emphasis on staff retention, training and career development. **The Role** This is hybrid role in...

  • Safety Advisor

    7 months ago


    Brisbane, Australia CGC Recruitment Full time

    Excellent variety of projects - Work for a builder who look after their people - Long term Safety career available **About the company** Established 35 years ago this Tier 2 company is one of the leading builders in Australia, and in particular Brisbane, in terms of culture, staff retention and overall staff satisfaction. They achieve this by truly...


  • Brisbane, Australia Youth Justice Full time

    The Workforce Planning and Analytics team delivers talent acquisition and retention initiatives, diversity, inclusion and belonging, employee engagement, capability development reporting and analytics. Working alongside the broader team who are responsible for employee relations, performance management, workplace health and safety and other related...

  • Client Advisor

    7 months ago


    Brisbane, Australia Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...


  • Brisbane Airport, Australia Downer Group Full time

    An opportunity has become available to join our National People Services Advisory team in a key role as **People & Culture Advisor **. In this varied role you will understand how employees make a difference to an organisation, including the effects that employment, engagement, retention, development, and industrial legislation to achieving operational...

  • HR Advisor

    4 months ago


    Brisbane, Australia Redpath Mining Contractors and Engineers Full time

    **About the role** As HR Advisor, you will be an important member of the Human Resources team, based in our Brisbane office at Eagle Farm. Your focus will be coordinating and delivering HR initiatives across the business to support our projects across Australia. Key responsibilities will include: - Provide professional HR advice on employee relations,...

  • Whs Officer

    6 months ago


    Brisbane, Australia Amida Recruitment Full time

    Market leading & growing civil & demo contracting business with blue chip client - Challenging and varied projects from smaller up to $50m+, excellent pipeline - Excellent career progression and company culture - Market leading and growing civil and demo contracting business with blue chip clients - Challenging and varied projects from smaller up to $50m+,...


  • Brisbane, Australia Amida Recruitment Full time

    Market leading and growing civil contracting business with blue chip clients - Challenging and varied projects up to $60m+, excellent pipeline - Excellent career progression and company culture - Market leading and growing civil contracting business with blue chip clients - Challenging and varied projects up to $60m+, excellent pipeline - Excellent career...


  • Brisbane, Australia Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Er/ir Advisor

    3 months ago


    Brisbane, Australia Affinity Education Group Full time

    **About the Role**: We are looking for a dynamic and experienced ER/IR Advisor. This role is responsible for providing comprehensive performance management support and guidance across the AEG workforce. Key areas of focus include performance management, handling grievances, employee retention, and managing employee and industrial relations. **Key...


  • Brisbane, Australia Queensland Health Full time

    The role The Records and Data Management Advisor will be responsible for the supervision, day to day management and coordination of the records and data collection function for Forensic Science Queensland. Provide expert advice and support, this role includes data matching, data reconciliation and data quality activities to ensure the reliability and...


  • South Brisbane, Australia Mater Group Full time

    **Job no**: 501268 **Work type**: Permanent **Location**: South Brisbane **Categories**: Education & Training **About the role** Mater Education has an exciting opportunity a talented **Learning Support Advisor** to join the team based at Mater’s South Brisbane Campus in a permanent and full-time capacity. Mater Education is a leader in clinical...


  • Brisbane, Australia Centurion Full time

    **About us**: Centurion is one of Australia’s largest independently owned and operated logistics (3PL) and transport companies. Based in Perth, Western Australia but operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures...


  • Brisbane, Australia Centurion Full time

    **About us**: Centurion is one of Australia’s largest independently owned and operated logistics (3PL) and transport companies. Based in Perth, Western Australia but operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures...