Service Integration Manager

2 weeks ago


Brisbane, Australia Queensland Health Full time

**Your key responsibilities include**:

- Strategic review, analysis and provision of input to new contracts and agreements to meet Queensland Health's and the business's requirements.
- Facilitate vendor service consulting and support to the department and SAP knowledge transfer to the wider Corporate Technology Services team as required.
- Manage the strategic relationships between Corporate Enterprise Solutions and vendors.
- Manage the operational performance of the suppliers and contracted parties by implementing and executing vendor and contract management plans.
- Lead the proactive management of contracts, services and operating level agreements with service providers to ensure the delivery of defined service levels.
- Act as an escalation point to ensure that deliverables are met to defined service levels and quality.

To be successful you will need the following key competencies including:

- Demonstrated well developed management skills and knowledge including high level ability in the areas of planning, managing resources, budget preparation and financial management.
- Demonstrated well developed vendor management skills
- Proven experience in delivering quality outcomes within tight timeframes and deadlines.
- Demonstrated high level of analytical, conceptual and innovative problem-solving skills including the ability to independently research, analyse, develop and recommend options and implement solutions to enhance business performance and reform business processes.
- Highly developed communication, consultation and negotiation skills with demonstrated ability to interact effectively with a diverse range of key stakeholders and ability to build positive relationships in an environment of change.
- Demonstrated ability to supervise and lead a team and manage staff in line with quality human resource management practices including employment equity, anti-discrimination, occupational health and safety and ethical behaviour.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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