Collections & Recovery Officer

7 months ago

Sydney, Australia DLL Full time

**Our Organisation**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about

**Your Function**

As **Collections & Recovery Officer**, you will liaise with internal departments and external partners during the collection process. You will be responsible for adequate and timely collection of outstanding customer payments, in order to minimize costs, optimize returns whilst sustaining customer satisfaction.

**Your day-to-day responsibilities will be**:

- Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.
- Communicate with debtors by telephone and in writing to solve arrears
- Monitor payment behaviour of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.
- Make payment agreements, determine plan of approach and ensure conditional payments. Legal action is initiated if necessary.
- Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems.
- Administer and maintain overview of own portfolio and ratings and escalate cases to the relevant internal departments (Recovery, Specialties, Non-Flow, Sales).

**Your Profile**
- Strong ability to effectively communicate with internal and external customers.
- Excellent written and verbal communication skills.
- Ability to organise and prioritise work to assist the C&R team in meeting daily, weekly and annual objectives.
- Consultative approach to working with all stakeholders - team player
- Ability to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly.
- Strong ability to share business and risk knowledge with other DLL members, in order to build a culture of risk management balanced with commercial objectives.

**Desirable**
- Specific experience in equipment leasing and vendor finance is ideal but not essential
- Understanding of Vendor-based and Dealer-based finance partnerships, including both strategic commercial objectives and risk management principles.
- Degree or studies in accounting, finance, commerce or related field - may have completed, or still studying on a part time basis.

Ready to work for a company that is Partnering for a Better World

**We Offer**
At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross cultural collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.
- Two working days per year volunteering for a local charity
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categorie

  • Collection Officer

    4 months ago

    Sydney, Australia S2M Full time

    Join a dynamic team - Competitive salary and benefits package - Convenient Sydney location with modern office facilities **About them**: Join a pioneering fin-tech company that is transforming the commercial debt recovery landscape. We leverage cutting-edge technology and innovative strategies to streamline and enhance the debt recovery process for our...

  • Hardship Officer

    7 months ago

    Sydney, Australia AMP Full time

    Hardship Officer If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Hardship Officer

    7 months ago

    Sydney, Australia AMP Full time

    Hardship Officer If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Collections & Recovery Officer

    7 months ago

    Sydney, Australia DLL Full time

    **Collections & Recovery Officer** As **Collections & Recovery Officer**, you will liaise with internal departments and external partners during the collection process. You will be responsible for adequate and timely collection of outstanding customer payments, in order to minimize costs, optimize returns whilst sustaining customer satisfaction. Find out...

  • Customer Service Officer

    1 month ago

    Sydney, Australia AMP Full time

    Customer Service Officer If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Collection Officer

    3 months ago

    Sydney, Australia S2M Full time

    Commercial non - bank lending company - Competitive salary and benefits package - Convenient Sydney location with modern office facilities **About them**: Join a pioneering fin-tech company that is transforming the commercial debt recovery landscape. We leverage cutting-edge technology and innovative strategies to streamline and enhance the debt recovery...

  • Customer Service Officer

    7 months ago

    Sydney, Australia AMP Full time

    Customer Service Officer If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Customer Services Officer

    2 months ago

    Sydney, Australia AMP Full time

    Customer Services Officer - Superannuation Operations If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Collections and Recovery Officer

    7 months ago

    Sydney, Australia DLL Full time

    **Our Organisation** DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We collaborate with...

  • Collections Officer

    7 months ago

    Sydney, Australia KBH Solutions Full time

    Salary up to $75K plus Super and Monthly Bonuses - Based in Sydney CBD - Hybrid Work from Home (Thurs/Fri) and Office Collections Officer required for leading company based in the CBD. Utilise your strong negotiation and customer service skills within this friendly team environment. They have strong relationships with their clients, and are looking for a...

  • Head of Stress Testing

    4 months ago

    Sydney, Australia AMP Full time

    Head of Stress Testing If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Finance Sme

    3 months ago

    Sydney, Australia AMP Full time

    Finance SME If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. **We're building something new** We're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with...

  • Customer Success Manager, Commercial

    2 weeks ago

    Sydney, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Head of Legal, Superannuation and Investments

    3 months ago

    Sydney, Australia AMP Full time

    Head of Legal, Superannuation and Investments If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Collections Officer

    7 months ago

    Sydney, Australia ScotPac Full time

    Banking & Finance Credit & Collections We're on the look out for a Collections Officer to join our Sydney team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking for a change. Our Purpose We are on a...

  • Collections Officer

    6 months ago

    Sydney, Australia ScotPac Full time

    Banking & Finance Credit & Collections We're on the look out for a Collections Officer to join our ScotPac owned Integral Collections Mercantile team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking...

  • Payment and Cards

    4 months ago

    Sydney, Australia AMP Full time

    Payment and Cards - Service Owner If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience We're wondering the same thing. **We're building something new** We're building the new AMP Bank: a fully digital bank with new products, delivered...

  • Collections Officer

    7 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Customer Success Manager, Commercial

    1 month ago

    Sydney, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Revenue Enablement Lead

    2 months ago

    Sydney, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...