Service Desk Officer

6 months ago


Lucas Heights, Australia Collaborate Recruitment Pty Ltd Full time

**Permanent role |Based in Sutherland Shire|AU Citizen ONLY**:

- **Experience in 1**st** Level support and ITIL |On Site role |NO On Call**:

- **Onsite Parking|** **Sporting facilities including swimming pool**, Gym**

Our client is looking for Service Desk Officer to provide efficient and effective resolutions as the first level of any IT operational incidents and requests. To ensure that customer service goals and objectives are resolved in an efficient, accurate and timely manner. You will be face of IT teams and so excellent customer support experience required.
- **-AU Citizens only due to security clearance**| All 5 days in office**

**Key Responsibilities**:

- Adhere to set roster / schedule
- When unable to resolve an incident at first point of contact, analyse and diagnose the reported
- technical and non-technical issues and escalate to a more senior team member or appropriate
- person or group with sufficient information to expedite resolution of the incident.
- Record all service request and issues in the Operations Service Desk Tool to allow for accurate reporting and information.
- Provide a responsive customer service by liaising with customers about the status of their enquiries ensuring customers are kept informed and follow through of incidents logged.
- Ensure accurate records of software allocation and expiry dates are maintained by recording software licenses.
- Assisting team members to analyse and diagnose technical issues to gain resolution to calls.
- Ensure all new knowledge is recorded in the Knowledge Base promptly.

**Key Skills Required**:

- Experience providing first level technical support
- Experience in providing proactive support and quality customer service
- Demonstrated ability to handle technical problems with PC hardware, software and networks
- over the phone
- Demonstrated ability to handle requests for all Operations requests of a non-technical nature
- over the phone
- Technical skills in supporting Windows based desktop systems, future Linux OS and local
- Team oriented, friendly self-starter with a ‘can-do’ attitude and the ability to work flexibly as
- part of a dynamic and fast-paced organisation.
- High level written and verbal communication skills suitable for writing reports, influencing, and communicating technical information.
- Ability to identify and contribute to continuous improvement.
- ASM Service Management knowledge or similar.
- ITIL Foundations certification.

**Please Note: All resumes MUST be submitted in Word format.**

If you are interested in hearing more about this position, don’t hesitate to contact Sumeet Kaur.



  • Lucas Heights, Australia ANSTO Full time

    Company Overview ANSTO is a leading research organisation that leverages science to deliver big outcomes. We partner with scientists and engineers to apply new technologies and provide real-world benefits. Our work improves human health, saves lives, builds industries, and protects the environment. ANSTO is the home of Australia's most significant...


  • Lucas Heights, Australia ANSTO Full time

    At ANSTO, we're seeking an experienced Operational Support Officer to join our team at the Centre for Accelerator Science (CAS) facility. This role is a fantastic opportunity to provide operational support and contribute to the success of our business unit. As an Operational Support Officer, you will be responsible for undertaking administrative tasks and...


  • Lucas, Australia Ballarat Family Dental Full time

    **Full training provided, no specific industry experience required.**: - **You’re good at giving special tough love that keeps customers appreciating you!**: - **You’re organised, productive and love adding value**: You have a consistent past history of getting things done and adding value to previous groups you’ve been a part of. You like to help...


  • Lucas Heights, Australia ANSTO Full time

    **Personal Assistant - NST**: - 12 month fixed term | Full Time or minimum of 0.8 part time - $80k - $90k +15.4% super - Health & Wellbeing Programs for employees - Lucas Heights Location - Flexible Working Arrangements - Provide a diverse range of administrative assistance and support to the Group Executive NST and the NST ACNS Director/GM **About...


  • Lucas Heights, Australia Evolve Scientific Full time

    Pharma Manufacturing | GMP & sterility validation | Permanent role | Government lab, TGA/ Pic/s Annex 1 | Career progression Leading government organisation – pharmaceuticals/TGA/Annex 1Previous experience in a senior level sterility validation role requiredEnd to end contamination control experienceAbout the company:The company is a well-established...


  • Chelsea Heights, Victoria, Australia Opal HealthCare Full time

    Housekeeping Services Officer at Opal HealthCare is a hospitality role that offers flexible shifts across cleaning and laundry departments.About the OpportunityThis permanent or casual position is available to suit your lifestyle, with a variety of tasks including housekeeping of rooms and common areas, laundering of clothing, linen, and other washing, and...


  • Darling Heights, Australia Stockland Full time

    Job SummaryWe are seeking an experienced Accounts Payable Officer to join our Construction Team in QLD. As a key member of the team, you will be responsible for efficiently processing creditors' and subcontractors' invoices, upholding exceptional customer service, and achieving targets aligned with our business objectives.


  • Jamboree Heights, Australia YMCA Brisbane Full time

    With a mission to empower individuals and strengthen communities, YMCA Queensland has been at the forefront of creating positive impact in the lives of people across the region since 1864. The organisation offers a diverse range of community-focused programs and services including fitness and recreation, youth development initiatives, community outreach...


  • Valley Heights, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Augustine Heights, Australia Woolworths Full time

    **Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...

  • Medical Receptionist

    3 months ago


    Salisbury Heights, Australia Salisbury Heights Surgery Full time

    Medical receptionist position 3days/week (8am-5pm) plus Saturday morning shift (1-2x/month) Position commencing in December Experience with face to face customer service preferred. Medical reception experience not essential. Basic computer skills essential. Position involves front desk work at a busy Medical practice. Face to face and telephone patient...

  • Medical Receptionist

    6 months ago


    Salisbury Heights, Australia Salisbury Heights Surgery Full time

    Medical receptionist position 3days/week (8am-5pm) plus Saturday morning shift (1-2x/month) Temporary position commencing immediately for 6-8months. Experience with face to face customer service preferred. Medical reception experience not essential. Basic computer skills essential. Position involves front desk work at a busy Medical practice. Face to...


  • Gulfview Heights, Australia Woolworths Full time

    **Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...

  • Home Support Officer

    7 months ago


    Walkley Heights, Australia Calvary Full time

    Home Support Officer - Calvary The Homestead Permanent Full Time About the role The primary responsibility of the Home Support Officer is to provide administrative support to the Manager and the overall Home. This involves the coordination of key administration tasks such as Reception, Staffing, Roster administration, Managing office supplies and...


  • Bayview Heights, Queensland, Australia Opal HealthCare Full time

    Opal HealthCare is Australia's largest residential aged care provider, with 132 Care Communities and over 20,000 team members nationwide.We are dedicated to our purpose to bring joy to those we care for, and we're looking for a skilled General Services Officer to join our team at Bayview Treetops Care Community.This is a fantastic opportunity to work in a...


  • Fairfield Heights, Australia Super Star Removalist Full time

    We are seeking an experienced customer service rep who has sales experience in our small family business. The office is situated within a residential property, providing a unique and comfortable working environment that enhances creativity and collaboration. **About You** - Minimum 2 years Customer Service experience _preferred_ but not essential as...


  • Fairfield Heights, Australia Super Star Removalist Full time

    We are seeking an experienced customer service rep who has sales experience in our small family business. The office is situated within a residential property, providing a unique and comfortable working environment that enhances creativity and collaboration. **About You** - Minimum 2 years Customer Service experience _preferred_ but not essential as...


  • Cordeaux Heights, Australia Illawarra disability care Ltd Full time

    Job Title: Business Development Officer (NDIS) Location: Wollongong, NSW (hybrid remote) /Part-time About Us: Illawarra Disability Care Pty Ltd is a rapidly growing NDIS provider dedicated to delivering exceptional support to individuals with disabilities. We're committed to fostering a culture of ongoing learning, professional growth, and...


  • Darling Heights, Australia Stockland Full time

    Exciting opportunity to join Stockland’s market-leading internal construction arm operating within QLD, Halcyon Construction Queensland. We're seeking a proficient Accounts Payable Officer to strengthen our Construction Team. This role is based at our office in Hope Island on the Gold Coast. About the role  Your role will involve efficiently...


  • Eastern Heights, Australia Woolworths Full time

      Customer Service Team MemberBe it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries, we...