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Call Centre Agent

1 month ago

Maitland, Australia Foundever Full time

Working aside one of the Big 4 Banks in Australia, your job is to respond to inbound calls and provide outstanding service to our banking customers over the phone. You will be helping customers with their general banking enquiries, account maintenance, technical enquiries, as well as servicing specific products like credit cards and everyday banking accounts.

We have a number of classes starting in July & August 2023
- Permanent Rate:_
**$25.22 -$25.86 **per hour +superannuation
- Casual Rate:_
**$31.08 **per hour
(Includes casual loading - penalties are applied to the base rate of $24.87)
+ Super

**About you**

We are keen to connect with customer service super stars who are looking for a career in banking. We are looking for:

- At least 12 months customer service experience
- Ability to work a 38 hour roster ideally between the hours of 7am - 11pm Monday to Friday. Weekend rosters also available.

Must be able to attend 100% of the 6 weeks of paid training & nesting period on-site at our Maitland call centre.
- **Week 1 & 2**:_Mon to Fri (Classroom Training) 9am - 5.30pm
- **Week 3 to 6**:_ Mon to Fri (Nesting Period - taking live calls)
Note: Rostered between 8am to 8pm

**Benefits**
- Paid Comprehensive Training
- Staff discounts on banking products
- Career pathway support
- Opportunity to work from home
- (terms & conditions apply)

**All applicants must provide Australian work rights and be willing to undergo full background screening which includes police checks an essential and mandatory requirement.**

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 30 per week

**Salary**: $25.00 - $31.00 per hour

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- MAITLAND, NSW 2320: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: Hybrid remote in MAITLAND, NSW 2320

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