Current jobs related to IT Service Desk Team Leader - Sydney - CareCone Australia


  • Sydney, Australia GrainCorp Full time

    **About our team** What did you have for breakfast today? Whether it’s the flour in your toast or the grain in your cereal, it’s highly likely that GrainCorp helped get it onto your plate! As we find new ways to connect rural communities with food, animal feed and industrial customers around the world, we are proud to say we’re leading the way in...


  • Sydney Olympic Park, Australia Flourish Australia Full time

    **Flourish Australia has an exciting brand new opportunity for a Service Desk Team Leader to join our IT Team based at our Support Hub!**: The position available is: - **Ongoing Full-time (76 hours/fortnight)**: - **Working Monday to Friday**: - **Based in Sydney Olympic Park with flexible working from home arrangements available** **About this...


  • Sydney, Australia Balance Recruitment Full time

    Our client, a growing MSP located in the CBD, is in need of a motivated Team Leader to act as the glue between their clients and their technical team to ensure that services are delivered to the highest level of quality. Reporting in to the Service Desk Manager, **This role will see you**: - Manage the day/day activities of both the Support and Escalation...


  • Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...


  • Sydney, New South Wales, Australia Northbridge Recruitment Full time

    About the RoleWe are seeking an experienced Service Desk / Field Technician Team Leader to join our team. As a key member of our leadership team, you will be responsible for guiding and developing a team of Field Technicians and administrative staff. This involves offering advice, providing mentorship, conducting quarterly and annual reviews, running regular...

  • Service Desk Team Lead

    11 hours ago


    South Sydney, Australia Peoplebank Full time

    **Our Client**: A long-standing Client of Peoplebank is seeking a** Service Desk Team Leader** to join their team for an initial 6-month contract. The **primary focus of this role** is to leader and provides hands-on leadership and support to a team of service desk staff providing including IT Service Desk support and IT Purchasing Support. **Skills and...


  • Sydney, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...


  • Sydney, Australia West Recruitment Full time

    Salary up to $110k + Super - Employer paid certifications and training - Fantastic company culture **As this is a permanent position, we ask that all applicants are either a Permanent Residents or Australian Citizens** **Your New Employer** West Technology is partnering with a prominent Australian managed service provider based in the Sydney CBD. This...


  • Sydney, New South Wales, Australia Singtel Group Full time

    We're crafting our own path through new technology and innovation. We're a challenger brand with a challenger spirit. Our team is seeking a dynamic and experienced Service Desk Team Leader to join us.Role OverviewThis role oversees the daily operations of our support team, ensuring high-quality technical support delivery to our government clients. The...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...


  • Sydney, Australia u&u Recruitment Partners Full time

    **Your new employer**: Is an entrepreneurial FMCG company with 6,000 employees across 40+ sites in Australia and New Zealand. They form part of a global group consisting of 135,000 employees across 50+ countries; Has recently won awards for being a 'Best Place to Work' and 'Employer of Choice for Diversity and Gender Equality'; Has a dynamic and friendly...

  • Service Desk Lead

    6 days ago


    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Service Desk Lead Job Title: Service Desk Lead Contract Type: Contract Salary: AU$950 - AU$969 per day Reference: 6941 Contact Name: Tito Tealdo Job Description - IS Service Desk Lead - IS Service Desk Lead - $877.07 + super day rate - 6-month contract - CBD location**Your new company** This government organisation is seeking an enthusiastic IS Service...


  • Sydney, New South Wales, Australia Mac Centre Pty Ltd Full time

    About UsMac Centre Pty Ltd is a leading provider of Apple-focused solutions in Australia, based in Sydney, NSW. With over twenty years of experience, we specialize in implementing and managing scalable, secure, and sustainable Apple workplace solutions to drive success for our clients.The RoleThis is a full-time hybrid position for an IT Service Desk Team...

  • Service Desk Analyst

    13 hours ago


    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Sydney, Australia Container Exchange Services Full time

    **Introduction**: You will lead the Service Desk team and processes to drive high quality service, including incident, service request and problem management, service desk SLAs across all teams, communicating & leading major incident response and RCA’s, reviewing & improving the service desk processes and tooling, analysing ticket trends to eliminate or...


  • Sydney, Australia Carnival Full time

    Join the world's largest cruise holiday operator - Oversee IT service levels for ship and shore side users - Convenient location in modern Chatswood 2067 premises We have an exciting opportunity for a Service Desk Team Lead to join our IT team leading a team of two! Reporting to the Senior Manager - IT Operations, you will be responsible for day-to-day...

  • Service Desk Leader

    2 days ago


    Sydney, New South Wales, Australia West Recruitment Consulting Full time

    Company OverviewWest Recruitment Consulting is proud to partner with a forward-thinking Australian Managed Service Provider (MSP) known for its exceptional services to clients in the Western Sydney area.Job DescriptionWe are seeking an experienced Lead Service Desk Analyst to lead our dynamic team, overseeing local and offshore support analysts, while...


  • Sydney, Australia Richard Crookes Constructions Full time

    Australian, family-owned, construction company - Permanent Position | Artarmon Based - It is exciting times within RCC & we would love you to be a part of it! **Role** *** Our talented internal IT team continues to grow; offering an opportunity for a hands-on Service Desk leadership role responsible for the management of IT support services to RCC staff...

  • Service Desk

    4 days ago


    Sydney, Australia Yum! Brands Full time

    Fun, rewarding, people-first culture! - Lead our IT Service Desk team (Lvl 1 & 2) - Flexible, hybrid working environment KFC is about more than just our delicious finger lickin’ chicken! Our people are our number one priority. We strive to enable every person in our business to be their best self, make a difference and have fun! As **Service Desk &...


  • Sydney, New South Wales, Australia Singtel Group Full time

    Company Overview:Singtel Group is a leading telecommunications company that thrives on innovation and technology. We are committed to delivering exceptional customer experiences through our cutting-edge services.Job Description:We are seeking a highly experienced Service Desk Team Leader to join our team. In this role, you will be responsible for managing a...

IT Service Desk Team Leader

1 week ago


Sydney, Australia CareCone Australia Full time

Carecone is hiring for an **Information Technology Service Desk Team Lead**

**Location**: Sydney, NSW

**Duration**:Permanent Position
- Manage a team of 7 service desk members to support the service desk
- Manage the Service desk team to perform monitoring using tools such as SolarWinds and SCOM
- Take calls from client users, log tickets and action resolve the ticket or triage the ticket to the relevant support team
- Escalate to the relevant team as outlined in the SOP for priority tickets including P1 and P2 tickets
- Send a communication to business users as required
- Work closely with track leads and delivery manager and ensure all assigned tickets are addressed and processed as per the agreed SLA
- Support, mentor, and manage the team to deliver key KPIs including first call resolution targets as agreed on the agreements including
- Monitoring of all alerts from the servers and devices hosted in the Datacenter
- Validating the alerts, discarding false alerts, and assigning valid alerts to respective technology support track
- Follow up with the relevant technology track team and ensure open items are closed on time
- Raise incident tickets in the ticketing tool based on alerts, threshold breaches,es and other communication from relevant team member
- Make calls to the relevant technical team if the tickets are not acknowledged and actioned within the agreed SLA period and escalate to the relevant authority if observed no action is taken by the relevant team
- Raise service requests in the ticketing tool as may be requested by relevant team member
- Assist in the preparation of Daily, Weekly, and monthly reports
- Preparing Daily, Weekly & Monthly reports
- Maintain a false alert registry and get the relevant technology team to update/modify/disable alert configurations that are generating false alerts
- Send out incident dump reports on a daily basis to all relevant support team members
- Attend daily calls with all support team members
- Prepare outstanding Incident and Service Request reports for the daily call.
- Initiate the bridge call if any P1 or P2 issues.

**Experience Must Have**:

- 5 to 7 years of experience in Service desk/Network monitoring (NOC) centre
- ITIL V3 foundation certification / Knowledge
- Good communication voice and writing skills in English
- Outstanding communication/presentation/Voice/writing in English
- Diploma or Graduate in IT discipline

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Flexible hours
- Monday to Friday

**Experience**:

- IT Service Desk Lead: 5 years (required)

Work Authorisation:

- Australia (required)