Major Account, Fleet Service Manager, Api

4 weeks ago


Sydney, Australia Hyster-Yale Group Full time

Job Title

Major Account, Fleet Service Manager, API

**Job Description**:

- This individual will have the responsibility to effectively manage service and fleet management, creating, updating and establishing systems, processes and procedures focused on continuous improvement of after-sales for customers and dealers.
- The Major Accounts Fleet Service Manager will need to be transformative and innovative in leading the implementation of digital and intelligence tools in services that aim to increase revenue and reduce costs involved in the process
- Will also have to create KPIs designed to measure the department's performance (warranty claims, cost per hour, usage/availability, service calls, customer satisfaction, dealer performance).
- The role of Major Accounts Fleet Service Manager, Asia will be a role that will oversee the other roles within Fleet Management.
- This role requires a customer service focus with orientation to customer service and ability to lead and be an example to successfully introduce constructive changes to improve the processes involved to satisfy customers.
- Essential is willingness to learn and adapt in a challenging environment.

Job ID

JC1235

Employment Type

Full time

Employment Status

Permanent

Work Hours

40

Travel Required

Location

HYG Asia Pacific Australia Sydney

Address

Unit 1, 23 Rowood Road

Post Code

2148

Field-Based

No

Relocation Assistance Available

No


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