Remediation Manager

3 weeks ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
Join our dynamic Customer Remediation Team as the Manager of Remediation and play a pivotal role in the timely and successful delivery of remediation programs across the BOQ Group. In this role, you will be the driving force behind engaging key stakeholders across multiple functions to effectively manage remediation activities.

Your day-to-day responsibilities will include coordinating tasks, managing directly owned remediation programs end-to-end, and providing support to business owners on remediation activities not directly managed by you. You will work closely with Subject Matter Experts (SMEs) to ensure seamless operations within the Customer Remediation Team.

This role will see you getting involved with executing on the BOQ Group Customer Remediation Framework, whilst also prioritising the timely delivery of remediation programs. You will be expected to provide regular stakeholder updates on progress delivery and follow a robust documentation process for audit purposes.
**About you**
You are a roll-up-your-sleeves and get stuck into it kinda person, who loves a challenge and has no issue keeping up. You shine in a fast-paced environment and handle changing priorities and direction with ease and poise.

We are looking for a proactive and results-driven individual with a strong ability to engage and collaborate with stakeholders across various levels. You should possess excellent organisational skills, with a knack for coordinating complex tasks and driving them to completion. Your experience in remediation, coupled with a deep understanding of product quality and customer service, will be essential in this role. If you are someone who thrives in a fast-paced environment and is passionate about making a tangible impact on the business, we encourage you to apply.

Join us and be a part of a team that values customer obsession, inclusion, agility, and learning. Take the next step in your career with a role that challenges you and allows you to grow within the BOQ Group.

BOQ Group people are easy to spot. They're smart, energetic, full of ideas and passionate about what they do. If this sounds like you and you're looking to join a supportive team, working across multi-brand streams, we'd love to chat
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Perks**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ03567

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