Relationship Officer

2 days ago

Sydney, Australia Cause Recruitment Full time

Relationship Officer required for community services charity based in Lewisham, Sydney.
- **Full time position offering flexibility to work remotely ongoing**:

- **Competitive salary with modern offices**:

- **Lewisham, inner city location close to station and other transport links.**:

- **Outstanding opportunity to join a high performing fundraising team**

**ORGANISATION**
The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society.

**ROLE**
Exciting opportunity to join the highly regarded
**_bequests _**program. Reporting to the Bequests Manager, the relationship officer is responsible for supporting the growth of the Gifts in Wills portfolio through acquisition and stewardship of donors through multiples channels including direct mail, telephone, events and presentations.

You will play a vital role in administering the program (with a strong donor care and customer relations focus) supporting the bequest value chain from identification of prospects, conversion, acknowledgement, and retention of donors.

The role is customer focused and will suit a skilled (and ideally experienced) fundraising assistant/ customer care professional who possesses exceptional interpersonal skills, a positive can-do attitude and excellent administration capabilities whilst effectively managing relationships to drive engagement and support.

**RESPONSIBILITIES**
- Provide exceptional donor care; identify, cultivate and manage relationships for confirmed and potential bequestors.
- Assist in acquisition, engagement, and conversion of donors, cultivating relationships to drive engagement and support.
- Assist in various engagement activities to promote the program as appropriate (mailing and digital)
- Work with Gifts in Wills team and Estate Manager, Events team and Services to run a series of targeted events at service sites, ensuring effective risk management procedures are in place.
- Work with team to participate at annual (Forever Friends) Commemorative Service.
- Facilitate retention and stewardship through implementing program of engagement.
- Maintenance of the recognition program, preparing personalized letters, cards, personal visits, events and communication.
- Coordinate volunteer programs to assist Gifts in Wills team.

**YOUR SKILLS & ATTRIBUTES**
- Tertiary qualifications in marketing and/or fundraising desirable with previous experience in fundraising/marketing/events highly regarded _but not essential._
- Positive can-do attitude, exceptional interpersonal skills with strong work ethic and professional manner
- Outstanding telephone manner with strong attention to detail
- Strong time and project administration capabilities
- Experience in database use.
- Excellent customer service and relationship management skills
- Superior verbal and written communication skills
- Interest in community service ideal.
- Excellent listening skills displaying patience, tolerance and sensitivity
- Excellent computer literacy, including intermediate to advanced experience with mail merges, Excel and PowerPoint.

**CULTURE**
The team are sociable, hardworking and passionate about reaching fundraising targets, so that they can continue to provide their services to Australians in need

If you are a super warm, down to earth, empathetic communicator with really strong customer service & administration skills looking keen to take your professional relationship building and fundraising experience to the next level we want to hear from you

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