Key Account Manager
2 weeks ago
Maintain a portfolio of forwarding accounts | CW1 | Paperless
- Hybrid office/WFH | $90,000 - $100,000 plus super
- Truganina | Part of the Commercial team
**ABOUT THE COMPANY**
Australian-owned logistics provider with offices located strategically in all major cities, New Zealand, and Asia. The head-office in Melbourne holds the centralise functions for Customs, Pricing, Accounts and Management. Our client brings agile, progressive internal structures that create streamlined forwarding and logistics efficiencies.
**ABOUT THE ROLE**
Working in the Client Services team, the role is Key Account Manager. This role manages a portfolio of accounts. The position is a mixture of commercial, customer service and operations. Previous experience in a similar role in International Freight Forwarding is imperative. Working closely with your clients and internal departments to ensure the smooth execution of freight movements will be the measure.
**DUTIES**
- Become the singular escalation for crucial client contacts
- Focus on relationship development with the key client contacts
- Explore new business opportunities and value-added services within your portfolio of accounts
- Analyse and report essential trends and issues to internal and external contacts around agreed KPIs
- Work closely with key personnel to onboard new business opportunities
**SKILLS AND EXPERIENCE**
- 5 years' experience in a professionally focused Customer Service/Operations role
- Understand the end to end import/export freight forwarding process
- Professional appearance and approach to all aspects of the workplace
- Demonstrated ability to develop internal and external relationships
- Previous commercial experience, notably farming existing clients for new business opportunities
**COMPANY CULTURE**
A professional, global organisation with robust internal processes and procedures in place. Extensive and ongoing training provided.
**BENEFITS**
- Full time opportunity with long term scope to progression
- Exposure to different internal departments to understand logistics
- Proven long-term and loyal staff providing stability
- Western Suburbs location
- Therefore, we will be completing all of our recruitment processes via digital channels for the near future._
25002_167721053411412
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