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Operational Duty Manager

4 months ago

Mascot, Australia Holiday Inn Full time

We like to lead from the front. So, we’re looking for an Operational Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

As an Operational Duty Manager, you’ll keep our hotel running smoothly, leading the Hotel Operations in the absence of Senior Management, making sure everything is working well and that all our guests are safe and comfortable whilst you are on shift.

Every day is different at IHG, but you’ll mostly be:

- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team’s skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations

What We need from you:

- Ideally you have experience in a Front Office Supervisory role and are ready to take the next step in your career or currently a Duty Manager looking for some different market exposure
- Ability to build genuine connections with guests and colleagues anticipating their needs & promptly managing enquiries
- Strong attention to detail and ability to work in fast paced environment
- Excellent communication, problem solving, reasoning and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Working knowledge of hotel property management systems like Opera beneficial
- Willingness to work evenings, weekends and public holidays
- A valid Full Australian Drivers Licence is preferred
- First Aid and RSA Certifications are required
- Eligibility to work full time in Australia

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.