Customer Success Manager

4 weeks ago

Pyrmont, Australia Epsilon Full time

**Company Description** About Epsilon Retail Media Network**

Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty.

Built on Epsilon’s core strengths, this platform further unites Epsilon’s existing suite of retail media solutions and CitrusAd under Epsilon Retail Media.
**Job Description** Why join us?**

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

**Role Purpose**:
The Client Success Manager (CSM) is empowered to manage all aspects of the retailer relationships, from training internal teams to understand the benefits of our platform across their entire teams, making recommendations (with the support of the retail lead) including the trading and e-commerce sales divisions, through to supporting suppliers get the best out of the Epsilon Retail Media Network (RMN) platform. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.

**Responsibilities and Duties**:

- Managing the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members.
- Establish and communicate timelines of deliverables with suppliers and brand teams.
- Support the build of all material creation campaign completion, bespoke presentations, and marketing material.
- Support Suppliers with the campaign setup and optimization recommendations.
- Presenting the Epsilon RMN proposition both internally to retailers and also externally to brands.

**Qualifications** Work Experience and skills**:

- Knowledge and experience in Retail media, eCommerce, or digital industry
- Previous experience within the CPG brands/retailers
- Sales experience in both pitching and closing projects.
- Confident in presenting to both small and large audiences.
- Ability to manage multiple external stakeholder requests
- Ability to plans and prioritise work to meet commitments aligned with organisational goals.
- Works collaboratively with others to meet shared objectives.

**Additional Information**
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

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