Customer Care Representative

5 months ago

Peakhurst, Australia Learning Links Full time

At Learning Links, we work together with thousands of families to help children reach their full potential. If you're looking for a chance to join a wonderful team in a company with a lot of purpose, this could be the right next step for you.

We are looking for an experienced Customer Service/Reception/Administration/ superstar to join the team on a **part time basis **at our site in Peakhurst.

Working 34.5 hours per week, the current roster is: Wed 8:30am - 6:30pm; Thurs 8:30am - 6:30pm; Fri 8:30am - 5:00pm; Sat 8:30am - 4:30pm. **Applicants must be able to work every Saturday.**

**The Role**

You will make a difference to the lives of our children and families as the first person our clients and families see and will exceed their expectations by providing exceptional customer service. It is this interaction which sets the tone for how we work together with our clients.

**Day to day you will be**:

- Providing exceptional customer service to new and existing clients both face to face and over the phone using empathy, patience and confidence. Ensuring customer concerns are addressed quickly and in a manner that leaves them feeling good and confident in the ability of Learning Links to meet their needs.
- Ensuring all customer documents including invoicing, payments, reports, are accurate and processed as required to meet the customer’s needs.

**Why is Learning Links right for you?**
- All training and support provided as well as ongoing free professional development.
- Supportive culture and environment with opportunities to grow and develop as part of a broader team.
- ** Above award salary** and not-for profit salary packaging up to **$18,549** to reduce your pre-tax income.
- Option to take up a novated lease for a vehicle (the most tax effective option for purchasing and running a new/used car).
- Variety at work with exposure to multiple disciplines and programs (e.g. psychology, education, early intervention, and teams running community programs etc.)
- Systems and digital skills training.
- 4-6 dedicated professional development days each year.
- EAP services including access to career support, manager assistance, mental health and counselling services, nutrition/ diet advice, financial counselling, legal assistance etc.
- Giving back to communities by helping kids from low socio-economic or disadvantaged background.

**Qualifications and experience**
- Demonstrated experience in providing direct face to face customer service and managing effective customer relationships.
- Sensible person with a flexible, can-do attitude who can work independently with mínimal supervision.
- You are goals oriented individual and always ensure tasks are completed with precision and in a timely manner.
- You have exceptional verbal and written communication that is clear and concise.
- You have the ability to multitask to manage multiple responsibilities simultaneously.
- You are **proficient in Microsoft Office Suite and have used Salesforce (desirable) or a CRM before.**

**Your team**

Our Customer Care team at Learning Links play an important role to provide support to children, families as well as staff. The team is almost entirely virtual (as we have one CC Rep at each site) so you must be able to work independently. However, there is lots of connection online via IM on Teams, CC team meetings, staff briefings, and other company social events.

**About Learning Links**

Learning Links have over 50 years’ experience in providing evidence-based therapy, education, and support services to help children build the skills and confidence to learn, develop and thrive. We work in close collaboration with parents, professionals, and schools to work towards our vision of creating a community where difficulties learning is no longer a barrier to a fulfilling life.

Diversity, Equity and Inclusion as well as creating a sense of belonging is important to us and you will have a structured and detailed onboarding program to give you a great start in understanding the culture.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a NDIS Worker Screening Check/ Police check and Working with Children Check.

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