Public Support Information Officer

3 weeks ago

Melbourne, Australia Victoria Police Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victoria Police

**Salary**: $56,271 - $72,262

Occupation: Customer Service/Call Centre

Reference: VG/JE20033536Z

**About the role**:
Various positions available within the Regulatory Services Department. This is a great opportunity to start your career with Victoria Police. If you are customer focused, have a strong commitment to service delivery and wish to contribute to making a difference in the community by helping us meet our objective to deliver a safer Victoria, we want to hear from you.

We are seeking enthusiastic, self-motivated, team orientated and conscientious staff for a variety of roles within Public Enquiry Service. Successful applicants will undertake a broad range of administrative duties to ensure the smooth running and effective delivery of services including national name and fingerprint police checks, crime and traffic incident reports to support community safety and prevention.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

**Your duties will include**:

- Providing accurate, prompt and professional advice and service to external and internal customers.
- Checking and processing police record requests.
- Assessing accuracy and completeness of information in accordance with established standards and procedures.

**As the successful applicant, you will have**:

- Good oral and written communication skills with ability to work effectively in a team.
- Excellent customer service skills.
- Ability to deal appropriately with sensitive, private and confidential information.
- Ability to accurately maintain and use a range of electronic and manual records and information systems.

**Requirements and relevant information**:

- 1 x ongoing position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
- The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
- The incumbent may be required to work Rostered Hours, Shift work, some Public Holidays and Weekends. Shift allowances will be paid in accordance with the relevant Victorian Public Service Agreement.
- **Resume**:
**Applications close midnight, 21 March 2023.**

**About Us**:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

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