Customer Service Team Leader

3 weeks ago

Richmond, Australia IKEA Full time

**Job ID**: 226958

**Date posted**: 13/02/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent Full-time, 76hrs/fortnight.
- The internal job title is Customer Team Leader
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day (from 8am) and evening shifts (up to 10pm). You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**

As Customer Service Team Leader your responsibilities will include, but are not limited to:

- Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey.
- Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible.
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations (up to 10-15 direct reports).
- Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
- Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
- Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.
- Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines

As Customer Service Team Leader you are:

- Highly developed communication and organisational skills
- Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.
- Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
- You have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment.
- Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.

**We need people like you**

At IKEA, work is so much more than a job. Come join us

  • Customer Team Leader

    6 days ago

    Richmond, Australia IKEA Full time

    **Job ID**: 239650 **Date posted**: 23/05/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Customer Team Leader

    4 weeks ago

    Richmond, Australia Ikea Full time

    Job ID: Date posted: 23/05/ Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our...

  • Customer Team Leader

    4 weeks ago

    Richmond, Australia IKEA Full time

    Job ID: 239650 Date posted: 23/05/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating...

  • Customer Team Leader

    6 days ago

    Richmond, Australia Ikea Full time

    Job ID: Date posted: 23/05/ Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty...

  • Team Leader, HR Services

    3 weeks ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE: Team Leader HR Services** **Summary of the role**: - Responsible for leading the HR Services administrators to deliver quality customer service and execution of day to day HR transactional activities across the employee lifecycle including job advertising, creation of contracts, onboarding new employees, compliance checks, employee...

  • Team Leader, HR Services

    3 weeks ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE: Team Leader HR Services** **Summary of the role**: - Responsible for leading the HR Services administrators to deliver quality customer service and execution of day to day HR transactional activities across the employee lifecycle including job advertising, creation of contracts, onboarding new employees, compliance checks, employee...

  • Customer Team Leader

    4 days ago

    Richmond, Australia IKEA Full time

    **Job ID**: 226958 **Date posted**: 13/02/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Service Desk Team Leader

    3 weeks ago

    Richmond, Australia FleetPartners Full time

    **SERVICE DESK TEAM LEADER** - **Package of $82,000.00 base + super**: - **3/40 River Boulevard, Richmond, Victoria**: **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your effort...

  • Service Desk Team Leader

    3 weeks ago

    Richmond, Australia FleetPartners Full time

    **SERVICE DESK TEAM LEADER** - **Package of $82,000.00 base + super**: - **3/40 River Boulevard, Richmond, Victoria**: **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your effort...

  • Team Leaders

    5 days ago

    Richmond, Australia On The Juice - Nutrition Bar Full time

    We have exciting opportunities at On The Juice - Nutrition Bar We are now searching for full/part-time team leaders as well as casual team members who are passionate about nutrition, fitness and customer service experiences.The successful team leader/member will have:High-level customer service skills Hardworking, works efficiently and well under pressure...

  • Team Leader, HR Services

    6 days ago

    Richmond, Australia Mercy Health Full time

    ABOUT THE ROLE:Team Leader HR ServicesSummary of the role: Responsible for leading the HR Services administrators to deliver quality customer service and execution of day to day HR transactional activities across the employee lifecycle including job advertising, creation of contracts, onboarding new employees, compliance checks, employee changes, and...

  • Service Desk Team Leader

    6 days ago

    Richmond, Australia FleetPartners Full time

    SERVICE DESK TEAM LEADER- Package of $82,000.00 base + super:- 3/40 River Boulevard, Richmond, Victoria:Do you want to:- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?- understand the strategic direction of your organisation and how your effort contributes to success?-...

  • Customer Support Team Leader

    6 days ago

    Richmond, Australia carsales Full time

    Company DescriptionAre you ready to be a big part of something big?At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow.When it comes to your career, we want to provide big opportunities to help you make a big impact. But for...

  • Team Leader

    5 days ago

    Richmond, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.About the role:Our Coles Services team takes pride...

  • Team Leader

    5 days ago

    Richmond, Australia Chandler Personnel Full time

    Team Leader - Food ProductionOur client is A market leader that produces and imports a wide range of food products that cater to both retailer and food service channels. We are currently seeking a Team Leader Food Production to oversee the production team and ensure the smooth operation of the food manufacturing processes.Duties/Responsibilities: Assign the...

  • Team Leaders

    4 weeks ago

    Richmond, Australia On The Juice - Nutrition Bar Full time

    We have exciting opportunities at On The Juice - Nutrition Bar! We are now searching for full/part-time team leaders as well as casual team members who are passionate about nutrition, fitness and customer service experiences. The successful team leader/member will have: - High-level customer service skills - Hardworking, works efficiently and well under...

  • Team Leaders

    6 days ago

    Richmond, Australia On The Juice - Nutrition Bar Full time

    We have exciting opportunities at On The Juice - Nutrition Bar! We are now searching for full/part-time team leaders as well as casual team members who are passionate about nutrition, fitness and customer service experiences. The successful team leader/member will have: - High-level customer service skills - Hardworking, works efficiently and well under...

  • Team Leader

    6 days ago

    Richmond, Australia Ventia Pty Limited Full time

    Team Leader - VOCDate:5 Mar 2024Location:Melbourne, VIC, AU, 3121Company:VentiaAbout The RoleVentia are seeking an experienced Team Leader within our Ventia Operations Centre (VOC) to provide leadership and direction to dispatch/helpdesk teams on a daily basis ensuring performance of key service levels across multiple 24/7 national and state-based projects...

  • Team Leader

    4 weeks ago

    Richmond, Australia Fonda Full time

    **Mi casa su casa.** Welcome to Fonda - where the coworkers are chill, vibes are ~immaculate~ and tort chips and guac are abundant. Our Team Leaders are like Meryl Streep - versatile. They’re in charge of running the show from front to back and then some. **Fonda by name, fonder by nature.** Fonda is about bringing people together for an epic shared...

  • Team Leader

    3 weeks ago

    Richmond, Australia Chandler Personnel Full time

    **Team Leader - Food Production** Our client is A market leader that produces and imports a wide range of food products that cater to both retailer and food service channels. We are currently seeking a Team Leader - Food Production to oversee the production team and ensure the smooth operation of the food manufacturing...