CRM Product Owner

3 weeks ago

Adelaide, Australia SA Government -DEPARTMENT OF HUMAN SERVICES Full time

**Department of Human Services**
**Job reference**: 584154

**Location**: 5000 - ADELAIDE

**Job status**: Long Term Contract

**Eligibility**: Open to Everyone

**Role Highlights**
- Contribute to positive change for people with disabilities
- Convenient CBD location
- Exciting opportunity for career development

**About the Business**
***
Our Disability Division provides valuable support to the South Australian community through direct service delivery, inclusion policy and sector reform work. As a registered NDIS provider, they supervise and help with everyday tasks to support people living with disability to live as independently as possible. The division also encompasses quality and clinical services and the DHS Equipment Program.
***
**Role Details**

The CRM Product Owner is a role within Disability Services/Financial Reform and is accountable for:

- Ensuring effective and efficient use of the CRM system across the service.
- Ownership of the direction and functionality of the solution, including identifying areas to improve its use.
- Assisting with day-to-day management of the system.
- Supporting staff in ongoing use of the system.
- Acting as the primary liaison for the CRM vendor.

Key outcomes and accountabilities:
1. Identify, plan and lead ongoing improvements to ensure effective and efficient use of the CRM system across Disability Services.
2. Plan and lead initiatives to ensure client data is being consistently entered and maintained within the system, in alignment with NDIS policy and funding requirements.
3. Maintain core system data, procedures, and work instructions for the CRM system.
4. User management and monitoring license usage for the CRM system.
5. Train new managers, supervisors, administrators, and other key staff on use of the CRM system.
6. Assist with the development of reporting for the CRM system.
7. Evaluate and test changes and features in new releases of the CRM system.
8. Establish and maintain effective relationships and networks with internal and external stakeholders, and work with them collaboratively to deliver the outcomes above.
Note: Any other responsibilities in line with the classification level of the role as assigned by Line Manager and/or the Department. The responsibilities as specified above may be altered in accordance with the changing requirements of the role.
**Special Conditions**

National Police Check required.
Some interstate and intrastate travel may be required.
Must hold a current Australian issued driver’s licence (equivalent to minimum class C).
Tertiary qualification in a relevant discipline OR equivalent level of expertise gained from a combination of experience, training or professional accreditation is desirable.
**Role Status**: Term up to 31/03/2025
**Salary Range**: $106,512-$115,137 (ASO7)
**Location**: Adelaide

**Applications close**: 28/04/2024 11:30 PM

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