Specialist Experience Designer

3 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Smart Health - Specialist Experience Designer**
- You will be working within a team of experience specialists
- Together, we are building a best in class user experience approach

**Do work that matters**:
Healthcare contributes to over 10% of Australia’s GDP, is one of Australia’s leading employers and is a focus segment for the Business Bank. In April 2021, the Bank acquired the health technology business “Whitecoat” and in August 2021 the CommBank Health Vertical was created within the Business Bank to support the growth and focus within the Health segment.

CommBank Smart Health sits within CommBank Health and is Australia’s first truly end-to-end digital solution for the healthcare industry, providing convenient and secure payment, claiming, and directory capabilities for Australia’s healthcare payer schemes, providers, and patients.

**What will your impact be?**

You will be a design advocate within the CommBank Smart Health team, working closely with your Design Lead, Product Owners and Chapter Leads to ensure that a superior customer experience is at the centre of all Smart Health products.

**As Specialist Experience Designer**:

- You will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.
- You will collaborate effectively to:

- Work closely with designers, development leads and product owners to understand the challenges and opportunities of our healthcare customers
- Contribute to user experience design and planning sessions for new features and enhancements
- Effectively manage relationships and communication with project stakeholders, delivery teams; suppliers and/or third parties

**Your skills**:

- Strong understanding of human-centred design at all levels of detail: from the big picture to the nuts and bolts
- Strong interaction design for variety of technologies incl. responsive web
- Experience with Accessibility design as a part of their role
- Strong stakeholder management, influencing and communication skills
- Strong ability to collaborate with copywriters, researchers, UI designers, engineers & PO to deliver detailed solution designs
- Prototyping from free-hand sketching to realistic interactive concepts
- Ability to design for business outcomes like conversion or retention and articulate design decisions and measure outcomes
- Good planning and time management skills
- Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

**See yourself in our team? We’re interested in hearing from people who have**:

- Demonstrated experience working in an experience design environment, consultancy or similar
- Excellent written, verbal and inter-personal communication skills, coupled with strong multi-tasking capabilities and a high attention to detail
- Strong time management skills with an ability to prioritise across competing demands
- Hunger to grow and improve themselves and their team

**Desirable**:

- Relevant design and/or IT undergraduate tertiary qualifications
- Recognized industry certifications/accreditations in UX/CX/UI or similar.
- Experience in health services highly regarded

**General inclusivity**

Our teams include people from all walks of life, with different goals, perspectives, ideas and lived experiences and, all with their own unique mix of identities and beliefs. This is a place where you can feel confident expressing who you really are; where you belong and are valued because of your uniqueness. We believe that we need as many diverse voices as possible to help us on our journey of engineering the future of banking.

**At CommBank, flexibility is**:

- For everyone, no matter what their reason is for flexing
- Where we work, when we work & how we work
- Trusting our people and focusing on outcomes, not just face time

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 03/12/2023

  • Junior Experience Designer

    3 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...

  • Junior Experience Designer

    5 days ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Specialist Experience Designer

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **Smart Health - Specialist Experience Designer** - You will be working within a team of experience specialists - Together, we are building a best in class user experience approach **Do work that matters**: Healthcare contributes to over 10% of Australia’s GDP, is one of Australia’s leading employers and is a focus segment for the Business Bank. In...

  • Specialist Experience Designer

    6 days ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Specialist Experience Designer Commonwealth Bank of Australia Sydney, Australia Specialist Experience Designer Commonwealth Bank of Australia Sydney, Australia Posted 1 day ago Permanent Competitive Specialist Experience Designer You're a mid-level Experience Designer, passionate about delivering amazing digital experiences Our team is driven to push...

  • Specialist Experience Designer

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Specialist Experience Designer (mid-level) - Open Banking (in Everyday Banking Domain )6 Month fixed Term Contract You are Digital Product Designer with skills and experience in UX and UI design This role will give you the opportunity to continue work to bring Open Banking experiences to life for our customers sharing data between Financial Institutions in...

  • Specialist Experience Designer

    6 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Smart Health - Specialist Experience Designer You will be working within a team of experience specialists Together, we are building a best in class user experience approachDo work that matters:Healthcare contributes to over 10% of Australia's GDP, is one of Australia's leading employers and is a focus segment for the Business Bank. In April 2021, the Bank...

  • Specialist Experience Designer

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Specialist Experience Designer - You're a mid-level Experience Designer, passionate about delivering amazing digital experiences - Our team is driven to push boundaries and bring our customer vision to life - Together we're delivering first to market experiences for our retail customers & staff members **Do work that matters** Building beautiful...

  • Specialist Experience Designer

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **Specialist Experience Designer** - **You’re an Experienced Designer, passionate about delivering amazing digital experiences** - **Our team is driven to push boundaries and bring our customer vision to life** - **Together we’re delivering first to market experiences for our retail customers** **Do work that matters** Building beautiful experiences...

  • Experience Design Specialist

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    You’re an experienced UX Designer, passionate about delivering amazing digital experiences - Our team is committed to providing world class digital experiences for our customers, staff and partners - Together we’re delivering first to market experiences for our home buying customers Do work that matters This Experience Design Specialist role will work...

  • Specialist Experience Designer

    6 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Specialist Experience Designer You're a midlevel Experience Designer, passionate about delivering amazing digital experiences Our team is driven to push boundaries and bring our customer vision to life Together we're delivering first to market experiences for our retail customers & staff membersDo work that mattersBuilding beautiful experiences for our...

  • Specialist Experience Designer

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Specialist Experience Designer- You're an Experienced Designer, passionate about delivering amazing digital experiences- Our team is driven to push boundaries and bring our customer vision to life- Together we're delivering first to market experiences for our retail customersDo work that mattersBuilding beautiful experiences for our customers is what brings...

  • Experience Design Specialist

    6 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You're an experienced UX Designer, passionate about delivering amazing digital experiences Our team is committed to providing world class digital experiences for our customers, staff and partners Together we're delivering first to market experiences for our home buying customersDo work that mattersThis Experience Design Specialist role will work on...

  • Experience Leader

    3 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    4 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Specialist Experience Designer

    2 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Specialist Experience Designer to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like...

  • Specialist Experience Designer

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    You’re a mid-level Experience Designer, passionate about delivering amazing digital experiences - Our team is driven to push boundaries and bring our customer vision to life - Together we’re delivering first to market experiences for our retail customers & staff members **Do work that matters** Building beautiful experiences for our customers is what...

  • Specialist Experience Designer

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    You’re a mid-level Experience Designer, passionate about delivering amazing digital experiences - Our team is driven to push boundaries and bring our customer vision to life - Together we’re delivering first to market experiences for our retail customers & staff members **Do work that matters** Building beautiful experiences for our customers is what...

  • Specialist Experience Designer

    5 days ago

    Sydney, New South Wales, Australia CommBank Full time

    You're a mid-level Experience Designer, passionate about delivering amazing digital experiences Our team is driven to push boundaries and bring our customer vision to life Together we're delivering first to market experiences for our retail customers & staff members Do work that mattersBuilding beautiful experiences for our customers is what brings you...

  • Experience UX Designer

    4 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Experience UX Designer - You're an Experience Designer, passionate about delivering amazing digital experiences - Our team is driven to push boundaries and bring our customer vision to life - Together we're delivering first to market experiences for customers and clients **Do work that matters** The CommSec Digital & CX Practice provides practical...

  • Experience UX Designer

    6 days ago

    Sydney, Australia Commonwealth Bank Full time

    You’re an Experience Designer, passionate about delivering amazing digital experiences - Our team is driven to push boundaries and bring our customer vision to life - Together we’re delivering first to market experiences for customers and clients **Do work **that matters** The CommSec Digital & CX Practice provides practical understanding of our...