Specialist Experience Designer

1 week ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

Smart Health - Specialist Experience Designer

  • You will be working within a team of experience specialists
  • Together, we are building a best in class user experience approach

Do work that matters:


Healthcare contributes to over 10% of Australia's GDP, is one of Australia's leading employers and is a focus segment for the Business Bank.

In April 2021, the Bank acquired the health technology business "Whitecoat" and in August 2021 the CommBank Health Vertical was created within the Business Bank to support the growth and focus within the Health segment.


CommBank Smart Health sits within CommBank Health and is Australia's first truly end-to-end digital solution for the healthcare industry, providing convenient and secure payment, claiming, and directory capabilities for Australia's healthcare payer schemes, providers, and patients.


What will your impact be?


You will be a design advocate within the CommBank Smart Health team, working closely with your Design Lead, Product Owners and Chapter Leads to ensure that a superior customer experience is at the centre of all Smart Health products.


As Specialist Experience Designer:

  • You will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.
  • You will collaborate effectively to:
  • Work closely with designers, development leads and product owners to understand the challenges and opportunities of our healthcare customers
  • Contribute to user experience design and planning sessions for new features and enhancements
  • Effectively manage relationships and communication with project stakeholders, delivery teams; suppliers and/or third parties

Your skills:

  • Strong understanding of humancentred design at all levels of detail: from the big picture to the nuts and bolts
  • Strong interaction design for variety of technologies incl. responsive web
  • Experience with Accessibility design as a part of their role
  • Strong stakeholder management, influencing and communication skills
  • Strong ability to collaborate with copywriters, researchers, UI designers, engineers & PO to deliver detailed solution designs
  • Prototyping from freehand sketching to realistic interactive concepts
  • Ability to design for business outcomes like conversion or retention and articulate design decisions and measure outcomes
  • Good planning and time management skills


 Risk Mindset
  • All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

See yourself in our team? We're interested in hearing from people who have:

  • Demonstrated experience working in an experience design environment, consultancy or similar
  • Excellent written, verbal and interpersonal communication skills, coupled with strong multitasking capabilities and a high attention to detail
  • Strong time management skills with an ability to prioritise across competing demands
  • Hunger to grow and improve themselves and their team

Desirable:

  • Relevant design and/or IT undergraduate tertiary qualifications
  • Recognized industry certifications/accreditations in UX/CX/UI or similar.
  • Experience in health services highly regarded

General inclusivity


Our teams include people from all walks of life, with different goals, perspectives, ideas and lived experiences and, all with their own unique mix of identities and beliefs.

This is a place where you can feel confident expressing who you really are; where you belong and are valued because of your uniqueness.

We believe that we need as many diverse voices as possible to help us on our journey of engineering the future of banking.


At CommBank, flexibility is:

  • For everyone, no matter what their reason is for flexing
  • Where we work, when we work & how we work
  • Trusting our people and focusing on outcomes, not just face time
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 19/05/2023

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