Act State Manager Investigations

2 weeks ago


Canberra, Australia Procare Group Full time

Join a leading national provider of insurance risk & solutions services
- A unique, sought after leadership opportunity
- Thorough induction & ongoing support from a stable & committed management team

The Procare Group is seeking an experienced and ambitious investigations professional to join our national management team as the **ACT State** **Manager of Investigations**. This role requires a driven professional to lead the development of our Investigations division across the ACT, including factual investigations, desktop intelligence and surveillance operations.

Working in partnership and with full support from our national management team, you will embrace this unique opportunity to expand our successful ACT operations. You will work closely with our valued customers, lead our team of investigators and drive quality outcomes in our service provision.

**If you have a legal, claims or professional investigation background, this role could be for you**

**The Role**:
Reporting to the Executive Director & General Manager and with regular liaison with key divisional managers, the main functions of the role are to:

- Ensure we deliver consistent, high quality investigation services, through a passion for high quality outcomes, teamwork and a focus on business efficiency.
- Provide timely, professional and effective communication with clients and grow the division’s client-base through a number of targeted activities.
- Build on our existing network and relationships with key stakeholders in both personal injury and general insurance lines.
- Prepare and produce internal management reports and external reports in line with our SLAs and client requirements.
- Support & assist our staff to succeed in their roles and identify opportunities to enhance operational performance of the team and divisions.
- Assist the Executive team with marketing, tenders & business development activities.
- Manage quality & compliance processes across the division.
- Supplement NSW client relationship development and initially manage a reduced factual investigations caseload while building the team.

**About You**:

- Demonstrated operational and/or management experience, including working with senior internal and external business stakeholders and customers (**mandatory**);
- Strong customer service ethos, internally and externally (**mandatory**);
- Demonstrated background & experience in insurance claims management, investigations, legal and/or professional services;
- A working knowledge of, and existing network in, the personal injury insurance industry **(highly desirable)**;
- The ability to get the best out of people by providing strong and balanced leadership;
- Have a current and valid **Investigators Licence (or willing to obtain) **and a current drivers licence; and
- Have a willingness to travel intra and interstate for business-related activities, meetings, functions & presentations.

**What We Offer**:

- A genuine and friendly working culture where our people are valued
- Excellent remuneration & benefits, including generous incentives;
- A stable, committed and experienced National Management team;
- The latest tools - Surface Pro & iPhone;
- A genuine commitment to your work life balance;
- Employee Value Proposition offers include novated lease options, paid parental leave, paid volunteer day, access to EAP, and many more perks;
- Relocation assistance (if moving interstate);
- Monthly and quarterly staff celebrations as well as annual events such as our Procare Cricket Day Charity Fundraiser, company-wide Christmas & End of Financial Year parties and more; and
- A unique leadership opportunity to develop and lead our ACT Investigations Division with the support of a successful national business.

**About Procare**:
The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.

If you are looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you

**Applications will be treated in the strictest confidence.** To apply, please send your CV and cover letter via the link.


  • State Manager

    4 weeks ago


    Canberra, Australia ARB Corporation Full time

    Lifestyle / Outdoor Product Industry Leader - Excellent Remuneration Package Including Fully Maintained 4WD and Incentive Program - Bring you People Leadership Skills to this Exciting Opportunity At ARB, we're not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer...

  • State Manager

    2 hours ago


    Canberra, Australia Gallagher Group Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families. For over 35 years we’ve been...

  • Aps6 - Investigator

    1 week ago


    Canberra, Australia The National Anti-Corruption Commission (NACC) Full time

    Classification: APS6 - Location: Canberra and Sydney - Salary: $90,199 - $102,860 plus service allowance The National Anti-Corruption Commission The National Anti-Corruption Commission enhances integrity in the Commonwealth public sector by deterring, detecting and preventing corrupt conduct involving Commonwealth public officials. It does this through...


  • Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Part Time (18.37 hours per week), Permanent **Classification**: Administrative Service Officer 2/3 (PN 51639) **Salary**:$67,872 - $81,643 (Plus 11.5% Super) **Location**:Canberra Hospital, Garran **Section**:BreastScreen ACT **Closing Date**:17th January 2025 **What can we offer you**: - Competitive pay rates and...


  • Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Government client is seeking to...


  • Canberra, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus structure! - Regular professional development opportunities! Procare’s Factual Investigation Division are seeking motivated **Factual** **Investigators** experienced in** Workers Compensation and/or CTP investigations** to join our expanding team...


  • Canberra, Australia Department of Home Affairs Full time

    **Contact**:hiringManagerName **Phone**: 02 6275 8121 **Period of Vacancy**:Ongoing **Number of Vacancies**: Several **Who can apply**: Please note this opportunity is available to current Australian Public Service employees and all eligible members of the community. **About the Department of Home Affairs**: Be part of something bigger: contribute to...


  • Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Permanent **Classification**: Technical Officer Level 4 (PN 66949) - Subject to change **Salary**:$97,182 - $110,708 (Plus 11.5% Super) **Location**:Canberra Health Services **Section**:ACT Pathology - Mortuary Services **Closing Date**:8 September 2024 **What can we offer you**: - City living without the...


  • Canberra, Australia Procare Group Full time

    Work from home flexibility! - Competitive hourly rates! - Regular professional development opportunities! Procare's Factual Investigation Division are seeking **Factual Investigators**knowledgeable in **Workers Compensation and CTP investigations** to join our expanding team in **Canberra**! As a Factual Investigator your day is designed by you - this role...

  • Factual Investigator

    2 weeks ago


    Canberra, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus structure! - Regular professional development opportunities! We are seeking **motivated **professionals to join our ACT factual investigations team as we continue to expand! We are seeking **factual investigators ideally experienced in CTP and or...


  • Canberra, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus structure! - Regular professional development opportunities! We are seeking **motivated **professionals to join our ACT factual investigations team as we continue to expand! We are seeking **factual investigators ideally experienced in CTP and or...

  • El Fraud Investigator

    2 weeks ago


    Canberra, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading **The Role** Are you an experienced EL 1 Fraud Investigator looking for a short but exciting contract with a high-profile government department? Do you have a Certificate IV Government (Investigations) or a similar qualification? Are you based in Canberra and have a baseline clearance? If you...


  • Canberra, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading **The Role** Are you an experienced EL 1 Fraud Investigator looking for a short but exciting contract with a high-profile government department? Do you have a Certificate IV Government (Investigations) or a similar qualification? Are you based in Canberra and have a baseline clearance? If you...


  • Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Temporary 9 Months Contract with the possibility of extension and/or permanency **Classification**: Technical Officer Level 1 (PN 66848) **Salary**:$72,042 - $73,060 (Plus 11.5% Super) **Location**:North Canberra Hospital Pathology **Section**:ACT Pathology **Closing Date**:10th March 2025 **What can we offer...

  • Technical Manager

    2 hours ago


    Canberra, Australia ACT Government Full time

    Are you our new Technical Manager? Do you like a challenge and want to be a key part of a high performing team who work to support a safe and vibrant city? Then this opportunity is for you! Major Projects Canberra (MPC) is responsible for the planning and delivery of light rail services to the people of Canberra. Light rail aims to provide incentives for...

  • Urban Design Manager

    2 hours ago


    Canberra, Australia ACT Government Full time

    Are you our new Urban Design Manager? Do you like a challenge and want to be a key part of a high performing team who work to support a safe and vibrant city? Then this opportunity is for you! Major Projects Canberra (MPC) is responsible for the planning and delivery of light rail services to the people of Canberra. Light rail aims to provide incentives...

  • Area Manager Act

    1 day ago


    Canberra, Australia BWS Full time

    **Area Manager - ACT** - **Look after multi sites for ACT and regional NSW**: - **Guide, coach and inspire store teams**: - **Have Variety, Flexibility and Autonomy**: - **Huge varied Learning and Development possibilities**: - **Work for a company that makes you feel valued and offer career growth** **What you’ll do**: As a BWS Area Manager you will...

  • Quality Manager

    4 weeks ago


    Canberra, Australia Bupa Full time

    Be at the heart of helping people live longer, healthier, happier lives. You might think you already know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver...


  • Canberra, Australia ACT Government Full time

    WorkSafe ACT is a fully independent office headed by the Work Health and Safety Commissioner. WorkSafe ACT achieves its objectives through a combination of compliance and enforcement, awareness raising, education, inspection, and investigation. It is responsible for monitoring and enforcing compliance by duty holders in accordance with the _Work Health and...


  • Canberra, Australia Australian Government Full time

    Executive Level 1 - Canberra, ACT | Sydney, NSW | Brisbane, QLD | Hobart, TAS | Perth, WA | Melbourne, VIC | Darwin, NT | Adelaide, SA | Newcastle, NSW | Townsville, QLD - $120,636 - $133,328 **About the Department of Education** We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes...