Factual Investigator

Join a leading national provider of insurance risk and solutions services
- Excellent remuneration and bonus structure
- Regular professional development opportunities

Procare’s Factual Investigation Division are seeking motivated **Factual** **Investigators** experienced in** Workers Compensation and/or CTP investigations** to join our expanding team in Canberra

As a Factual Investigator your day is designed by you - this role offers a unique opportunity for variety and autonomy over your working day You will be required to attend various locations, predominantly within Canberra with a proportion of work across the ACT as required.

**We are keen to hear from contractors who are established as a contracting entity or those seeking casual employment.**

**The Role**:

- Attend various locations, predominantly within Canberra and a proportion of work across ACT;
- Interview appropriate key parties taking statements, collate relevant evidence to produce detailed and accurate reports in a timely manner;
- Maintain effective and appropriate communication with our investigations support team and other relevant parties; and
- Prepare and draft factual reports.

**About You**:

- Hold a **Certificate III in Investigations;**:

- Have a current and valid **Investigators Licence**;
- Have a current and valid driver's licence and vehicle;
- Experience conducting Workers Compensation and/or CTP investigations is **mandatory**;
- Have **excellent written and verbal **skills;
- **Strong attention to detail **with the ability to effectively communicate both written and verbally.
- Are self-motivated and able to work within strict time frames.
- If a contractor: Set up as a Pty Ltd and have relevant insurances.

**What We Offer**:

- Excellent remuneration & employee benefits;
- Flexible arrangements - work from home or one of our conveniently located offices;
- A comprehensive induction and thorough training in our case management systems;
- Consistent workflow;
- **Retention bonus**;
- Thorough training and ongoing support from our dedicated investigations support team; and
- Additional employee benefits for casual or permanent staff

**Why Procare?**
- Genuine and friendly working culture where our people are valued;
- A genuine commitment to your work life balance; and
- Social Club, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and more

**About Us**:
The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.

If you are looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you