Head of Development Services

4 weeks ago

Maroochydore, Australia Unitywater Full time

Work in one of Australia's' most natural and beautiful regions.
- Lead, influence and drive a customer culture.
- Newly created leadership role within our Customer Experience business unit.

**About us**:
At Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here

**About the role**:
Reporting directly to the Executive Manager of Customer Experience, The Head of Development Services is responsible for establishing an industry leading, commercial, effective and customer-oriented Development Services branch, that provides a streamlined and efficient approvals process while building relationships with developers, consultants and peak industry bodies.

The Head of Development Services balances being an advocate for development customers, while also ensuring Unitywater can support sustainable growth in the Moreton Bay, Noosa, and Sunshine Coast regions.
The Manager will excel in delivering expert technical advice in infrastructure delivery across Unitywater’s region whilst maintaining safe and reliable water and waste services for the community.

This role will manage a team dedicated to enabling the economic growth of the region by providing timely and quality approvals for connections to Unitywater's water supply and sewerage networks. With proactive and impeccable leadership, they will balance quality and pragmatism, making fast but reliable decisions, always seeking to challenge the status quo to achieve innovative and optimal outcomes for the region, the industry and Unitywater.

**About you**:
You will be an experienced leader who is strategic, customer-centric and outcomes-focused with a strong track record within the water sector, or an aligned area within the market. You will be able to demonstrate leadership in driving a high-performance culture and operational excellence within a team.
**Furthermore, your experience will include**:

- Demonstrated experience in transforming teams, change management, building constructive cultures and developing high performing teams.
- Proven leadership experience and achievements within a local government or utility environment in one or more of the following areas
- land use planning; infrastructure planning; development assessment; legislation/legal and governance; business change and improvement projects or general management
- Demonstrated ability to think strategically, analyse complex situations, and make informed decisions that align with the long-term goals and objectives of Unitywater.
- Builds and maintain effective relationships with stakeholders, including customers, government entities and industry partners with an ability to influence, negotiate and constructively resolve conflict.
- Strategic commercial acumen including contracts management and performance tracking, business knowledge and understanding.
- Risk management experience and ability to implement appropriate mitigation strategies.

**Working at Unitywater**:
Why is a career at Unitywater a pretty good choice?
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

This role represents and outstanding opportunity for an experienced Manager to join an organisation making a positive impact on lives in one of Australia’s fastest growing regions.

Joining an established Customer Experience team and Business Unit with a collaborative, customer focused approach, you will inherit a genuine opportunity to have a positive impact on the community and be part of our a significantly increased capital plan over the coming years.

With Olympic and Paralympic Games less than 10 years away, the Moreton Bay and Sunshine Coast Regions are set to continue to prosper and grow. This role will play an integral part of this journey, leaving a positive impact across the region.

**Proudly Unitywater**:
It’s a pretty good place to work when you can support the community, focus on sustainability and develop and learn interesting and innovative things.

**How to apply**:

- If you’re successful we will need you to undergo a few checks. We know they might not be the fun part, but you will need to right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening._

Applications close: Friday 13th September 2024

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